With over six years of work experience in the SaaS industry, I am a customer success expert who is passionate about helping clients achieve their goals and overcome technical hurdles. As the Escalation Manager at Filevine, a leading case management software for law firms, I lead the way in troubleshooting, diagnosing and providing timely and effective solutions to the most complex issues and challenges. I thrive in a fast-paced and collaborative environment, where I can leverage my skills in customer service, sales, and product management to deliver exceptional results and satisfaction.In my previous role as the Training & Support Manager at Filevine, I managed a team of trainers who were dedicated to educating and empowering employees, customers, and partners on how to use the software successfully. I built scalable processes to reach a rapidly expanding customer base, and planned and conducted webinars to meet cross-departmental needs. I also collaborated with other managers and stakeholders to innovate and improve the customer onboarding experience.
Listed skills include Customer Service, Public Speaking, Sales, Social Networking, and 10 others.