Karthick K Email & Phone Number

Bengaluru, KA, IN

Greater Bengaluru Area

Bengaluru, Karnataka, India

Greater Bengaluru Area

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Banaglore

• Analyze data and use it to create reports on industry trends, which are then submitted to managers and used to develop business plans.
• Maintain good relationships with customers and clients, and develop new relationships when the opportunities present themselves.
• Organize and attend client meetings as well as meetings for internal staff.
• Create and maintain a variety of documents, including project status reports, account documentation, and product marketing materials.
• Facilitate good communication between and provide leadership for teams working on a project, including the marketing, research and development, and testing teams.
• Report project details and progress to the appropriate manager on a regular basis.

Bengaluru, Karnataka, India

• Takes orders by obtaining and verifying information.
• Enters orders by transmitting the information.
• Provides product/service information by answering questions; offering assistance.
• Maintains call center database by entering and verifying information; updating contact log.
• Improves quality results by recommending changes.
• Keeps equipment operational by following established procedures; reporting malfunctions.

Bengaluru Area, India

• Participates in the design of call monitoring formats and quality standards.
• Performs call monitoring and provides trend data to the site management team.
• Uses quality monitoring data management system to compile and track performance at team andindividual levels.
• Performs monitors of customer care email responses.
• Participates in customer and client listening programs to identify customer needs and expectations.
• Provides actionable data to various internal support groups as needed.

Bengaluru Area, India

• Design and implement testing plans for products.
• Identify procedures and scenarios for the quality control of products and services.
• Process product reviews and inform the development team of defects and errors.
• Communicate quantitative and qualitative findings from test results to the development team.
• Monitor efforts to resolve product issues and track progress.
• Ensure that the final product satisfies the product requirements and meets end-user expectations.

Bengaluru Area, India

• Analyzing and monitoring the performance of products.
• Developing and implementing test plans for product defects.
• Reviewing and approving test results.
• Developing and tracking test metrics.
• Helping maintain the quality of products.
• Working closely with the product team on the design and development of new features.

Bengaluru Area, India

• Working with team members to define and agree with current and potential future business processes.
• Providing in-depth knowledge of the business process and reporting requirements.
• Highlighting opportunities to improve and streamline business processes.
• Representing own business area in all project activities, providing a two-way communication channel for queries, input, and feedback.
• Reviewing user stories and providing feedback in accordance with the project timeline.
• Participating in training sessions in order to be able to test and train on the new system.