Karthika Gurunathan Email & Phone Number

San Francisco Bay Area

● Supported 100 diverse learners in the inaugural Salesforce Administrator training program, developing their technical and professional skills for career advancement● Delivering customized coaching and instruction on applications, job-finding approaches, and techniques for acing interviews through virtual meetings on a recurrent basis proved successful in assisting a candidate land a job.● Collaborated with the Program Manager to design and implement an engaging curriculum covering 250+ hours of synchronous online instruction, ensuring alignment with Salesforce Administrator certification.● Utilized Asana and Salesforce to track learner progress, administer assessments, and provide consistent feedback, fostering transparency and program accountability.● Cultivated a supportive and inclusive virtual community for learners, promoting teamwork and connection despite the remote format.

San Francisco, California, United States

● Completed on-the-job training program focusing on Salesforce application development and essential skills and competencies.● Collaborated with senior Salesforce developers and managers to gain hands-on experience with Salesforce technology and application development.● Provided assistance to a Senior developer in creating formula fields, custom objects, and validation rule to manage renter credit card systems that integrates Salesforce with external systems through REST APIs for a Renters Management Application client project● Developed and customized Salesforce applications using Apex, Batch Classes, Visualforce, and Lightning Web Components (LWC) under the guidance of senior developers.● Proficiency in SFDC Administrative tasks in creating Users, Setting up Role hierarchies, defining Profiles, adding Permissions, and Creating Custom Objects, Custom Tabs, Fields, Picklists, and Record Types.● Worked with Schema Builder and implemented Object Relationships, Lookup Relationships, Master-Detail Relationships● Participated in data migration activities using tools like Import Wizard and Apex Data Loader.● Worked on automation tools including Workflow, Process Builder, Flows, Approval Process, and created Tasks, Events, Email Templates, Rollup summary fields, and Record Types.● Actively engaged in team knowledge-sharing activities, demonstrating a strong willingness to learn and adapt to new technologies and processes.● Explored cloud platforms and gained familiarity with various software languages such as C, C++, JavaScript, CSS, HTML, and Python.● Experienced in Agile Methodology & Asana Dashboard to manage sprints and stories.

San Francisco, California, United States

● Completed a rigorous 5-month training program focused on Salesforce Administration Certification, accumulating over 225 hours of comprehensive training.● Achieved ranger rank with 150+ badges and gained hands-on experience using the salesforce platform to bolster through Super Badges including Security Specialist, Process Automation, Reports and Dashboard, Sales and Service Cloud Specialist● Successfully executed a Capstone project for Your Community Clinic Application using Lightning App Builder, incorporating business requirements, and Implementing validation rules aligned with business requirements, ensuring data accuracy and integrity throughout the application.● Established Organization-Wide Defaults (OWD) to define baseline data access levels, ensuring data security and privacy.● Designed and implemented a comprehensive Role Hierarchy, sharing rules, and security settings for standard and custom objects. Created custom profiles, public groups, and teams to effectively manage data access and permissions.● Created custom objects, fields, and validations for the Your Community Clinic App using Agile methodologies for doctors and nurses to record patient details in their community clinics.● Proficient in designing custom and junction objects, look-up and master-detail relationships, picklists, custom fields, page layouts, and custom tabs to meet specific business needs.● Skilled in creating and maintaining visual flows, workflows, approval processes, formula fields, validation rules, field dependencies, automated alerts, and field updates in alignment with application requirements.● Leveraged Asana, Google Suite, Zoom, and Slack on a daily basis● Performed data management tasks, including data imports, exports, and data cleansing to maintain data integrity within the salesforce

Chennai, Tamil Nadu, India

● I was responsible for delegating new leads, answering client concerns through email and phone, and retaining clients by serving as the first point of contact for client claims.● Made an average of 100+ calls per day and explained features of policies and both advantages and disadvantages of various policies and sold a variety of insurance products to businesses and individuals.● Achieved target insurance sales quota of 50k/month consistently, surpassed 60% of my co-workers● Provided information to customers regarding customer inquiries on products and services, converting a highpercentage of new sales opportunities.● Set up clients with new policies, including calculating premiums and establishing payment methods● Explained coverage options to the customers, using a self-made presentation that became the company standard● Performed administrative tasks such as maintaining records and handling policy renewals

Bachelor'S Degree, In Computer Science

Diploma Of Education, Computer Science