Karthika Gurunathan Email & Phone Number

San Francisco Bay Area

• Supported 100 diverse learners in the inaugural Salesforce Administrator training program, developing their technical and professional skills for career advancement
• Delivering customized coaching and instruction on applications, job-finding approaches, and techniques for acing interviews through virtual meetings on a recurrent basis proved successful in assisting a candidate land.
• Collaborated with the Program Manager to design and implement an engaging curriculum covering 250+ hours of synchronous online instruction, ensuring alignment with Salesforce Administrator certification.
• Utilized Asana and Salesforce to track learner progress, administer assessments, and provide consistent feedback, fostering transparency and program accountability.
• Cultivated a supportive and inclusive virtual community for learners, promoting teamwork and connection despite the remote format.

San Francisco, California, United States

• Completed on-the-job training program focusing on Salesforce application development and essential skills and competencies.
• Collaborated with senior Salesforce developers and managers to gain hands-on experience with Salesforce technology and application development.
• Provided assistance to a Senior developer in creating formula fields, custom objects, and validation rule to manage renter credit card systems that integrates Salesforce with external systems through REST APIs for a.
• Developed and customized Salesforce applications using Apex, Batch Classes, Visualforce, and Lightning Web Components (LWC) under the guidance of senior developers.
• Proficiency in SFDC Administrative tasks in creating Users, Setting up Role hierarchies, defining Profiles, adding Permissions, and Creating Custom Objects, Custom Tabs, Fields, Picklists, and Record Types.
• Worked with Schema Builder and implemented Object Relationships, Lookup Relationships, Master-Detail Relationships

San Francisco, California, United States

• Completed a rigorous 5-month training program focused on Salesforce Administration Certification, accumulating over 225 hours of comprehensive training.
• Achieved ranger rank with 150+ badges and gained hands-on experience using the salesforce platform to bolster through Super Badges including Security Specialist, Process Automation, Reports and Dashboard, Sales and.
• Successfully executed a Capstone project for Your Community Clinic Application using Lightning App Builder, incorporating business requirements, and Implementing validation rules aligned with business requirements.
• Established Organization-Wide Defaults (OWD) to define baseline data access levels, ensuring data security and privacy.
• Designed and implemented a comprehensive Role Hierarchy, sharing rules, and security settings for standard and custom objects. Created custom profiles, public groups, and teams to effectively manage data access and.
• Created custom objects, fields, and validations for the Your Community Clinic App using Agile methodologies for doctors and nurses to record patient details in their community clinics.

Chennai, Tamil Nadu, India

• I was responsible for delegating new leads, answering client concerns through email and phone, and retaining clients by serving as the first point of contact for client claims.
• Made an average of 100+ calls per day and explained features of policies and both advantages and disadvantages of various policies and sold a variety of insurance products to businesses and individuals.
• Achieved target insurance sales quota of 50k/month consistently, surpassed 60% of my co-workers
• Provided information to customers regarding customer inquiries on products and services, converting a highpercentage of new sales opportunities.
• Set up clients with new policies, including calculating premiums and establishing payment methods
• Explained coverage options to the customers, using a self-made presentation that became the company standard

Bachelor'S Degree, In Computer Science

Diploma Of Education, Computer Science