Karthik M. Email & Phone Number

In this position, I managed the public sector client programs’ testing activities and our Quality Assurance team, including all test schedules, summaries, reporting, and retrospection meetings. I was often called on to assist with go/no-go decisions in management status meetings. ● I authored our Master Test Strategy and Test Plan documentation, covering all activities and approaches within the testing phases. I also coordinated our validation activities, including test script design and execution. ● Synchronizing with the Technical team and SysAdmin, we synced user acceptance testing (UAT) and product review, staged data for testing, and prepared user accounts. ● It was within my purview to triage defects and manage the closure process with the Development team. ● I provided testing sign-off and generated feedback for developed products throughout demo.

Washington D.C. Metro Area

I coordinated our mobile application releases in collaboration with the Developer, Business Analysts, and Infrastructure teams, representing the Quality Assurance team in daily stand-up and retro meetings, backlog grooming, and sprint planning. Additionally, I handled end-to-end test management and set up our onshore/offshore test teams covering the U.S., Ukraine, and India.● I developed a traceability matrix to track requirements throughout the Quality Assurance testing phase.● Another aspect of this position included managing the Salesforce web and mobile applications delivery within both iOS and Android platforms for mobile and tablets. ● I contributed to cloud data modeling, role hierarchy, security, permission sets, and release management activities. ● It was essential to ensure application system compliance with 21 CFR Part II to check the audit trail, data integrity, and security. I also validated our systems with Good Automated Manufacturing Practices (GAMP-5).

Gaithersburg, Md

I spearheaded the enterprise-wide Siebel to Salesforce, Siebel to Pega Rules Process Commander (PRPC), and data migration offshore initiatives, including conversion planning and strategy. I also led the application life cycle management (ALM) administration and functioned as the Salesforce Quality Assurance and UAT environments’ Administrator. ● I developed a data migration strategy for both the Siebel (SQL server) to Salesforce and Pega (Oracle) migrations. ● One of my key accomplishments within this position was preparing the functional design document (FDD); I wrote SQL statements for both data manipulation and retrieval. ● I tested the shipment process and patient assistant program between the Call Center Agent, Supervisor, and our pharmacy/shipment organization, tracking the medication’s progress with the Salesforce service cloud and mobile application. ● Additionally, I tracked requirements and managed the requirements traceability matrix (RTM) with Pega DCO.

Bethesda, Maryland

I provided project estimates and scope for a mission-critical data management system and software development, tracking deliverables throughout all stages and providing client walkthroughs. I also reviewed and provided recommendations for data migration and strategy documentation, as well as reviewing the data dictionary, analytics, and design. ● I managed releases and metrics, providing reports for leadership decisions as part of the Master Data Management program. ● Additionally, I led the test execution phase, strategizing process optimizations throughout. ● We performed validation, metadata, UAT, data completeness, accuracy, transformation, and quality testing. ● I also contributed to the MS-SQL server tool migration from 2009/2012 to MS SQL server 2016

Sterling, Va

I designed the strategy for the Siebel to Salesforce migration, including accounts, contacts and opportunities, data management, reporting, dashboards, and customer user interfaces (UI) for products and campaigns. I also performed extensive analytics, participating in data migration strategy and storyboard meetings with leadership.

Columbia, Maryland

I developed test plans, cases, and scenarios for application modules per the functional requirements and business specification. Additionally, I contributed to scrum meetings with the Development and Product Management teams, analyzing and developing product stories for inclusion in the sprint backlog.

Hartford, Connecticut Area

I managed multiple testing programs for large insurance clients with near shore and offshore teams. I was responsible for QA delivery for Salesforce, Siebel and Pega projects.