Kartik Iyer Email & Phone Number

Workspend is a contingent workforce Managed Service Provider (MSP), known for its forward-thinking, results-driven approach. Always committed to continuous improvement, we harness innovation and a white-glove service ethos to achieve stand-out results for our clients.Workspend levers its deep industry expertise to manage programs for some of the best brands in the world across sectors like Life Sciences, Pharma, Financial Services, Energy/Utilities, Healthcare, Insurance, Retail, Aerospace, and Technology.

We are our clients’ preferred partner for their HR strategic transformation, acting as a global architect of products that transform the working world.We deliver Talent Consulting, MSP, RXO and Onsite programs that make our clients’ business fit for future and support them to achieve their strategic targets.Our teams are dedicated to creating additional value by co-designing recruitment and global HR advanced solutions and experiences with our customers.

We have rebranded from ZeroChaos to Workforce Logiq, Workforce Logiq is a leading integrated workforce management solution provider that helps companies around the world "get the work done." Our unique RealWorld MSP Delivery Model combined with our cloud platform helps more than 140 companies in over 50 countries become smarter users of their extended workforce, optimize spend, mitigate risk, increase performance and make informed business decisions. Workforce Logiq has global operations in the Americas, Europe, and Asia. Part of an Enterprise Solutions Team

Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business Experience™.Operating in 40 countries, we are, above all, a people company with almost 190,000 people across the globe, the Group reported 2016 global revenues of EUR 12.5 billion. We bring deep industry experience, innovative service offerings and next generation global delivery to serve the financial services industry.We @ Capgemini work on complex demands which often need a blend of technical & BFSI Domain oriented skills.

About CollaberaCollabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer’s needs, but we are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings. Awards and Recognitions--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)--Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013)--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.

SoftNice is an award-winning IT Services and Solutions company specialized in the deployment and delivery of IT solutions.Our innovative software solutions ensure continuous improvement, increase productivity, and empower the employees with digital transformation by unleashing the power of modern digital technologies – Azure Cloud, Analytics & BI, Mobility, Security, Salesforce, Office 365, and .NET for custom software applications to transform into digital enterprises for the ultimate competitive advantage.In addition, SoftNice has been a leader in IT staffing for over 15 years working with companies across the professional services sector, bringing you the right person at the right time at the right cost. We provide Fortune 500 and large enterprises with high quality IT/technical professionals to meet talent needs through staff augmentation – contract staffing, contract-to-hire, and permanent staffing.

About CollaberaCollabera is the largest minority-owned Information Technology (IT) staffing firm in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 10,000 professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia) and the United Kingdom. We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer’s needs, but we are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for four consecutive years since 2012. With over forty offices globally and a presence in seven countries, Collabera provides staff augmentation, managed services and direct placement services to Global 2000 Corporations. Collabera is ranked amongst the top 10 IT staffing firms in the U.S., and for the past 24 years we have continued to grow rapidly year after year. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings. Awards and Recognitions--Staffing Industry Analysts: Best Staffing Firm to Work For (2015, 2014, 2013, 2012)--Staffing Industry Analysts: Largest U.S. Staffing Firms (2015, 2014, 2013)--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.

Follow up on urgent technical issues from the client side and customers.Address issues escalated by customers or users.Prepare daily, weekly, monthly reports for the productivity and development as an Individual.Maintain end-user software/hardware asset management, track changes and service requests.1st/ 2nd line support – gathering information, troubleshooting and resolving IT related incidents.Take ownership of user issues and problems and follow up the status of issues.Provided computer help desk support via telephone communications with end-users.Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions.Provide technical support to customers on telephone, email and through tickets.Handled escalation calls while being the sole decision maker on what is best for the customer and owner while maintaining one call resolution.Support the maintenance and monitoring of mailboxes in an Exchange 2007 environment.Monitoring Files from client’s side keeping tracks and records of all the files.Manage daily workflow of tickets and requests, monitor ticket queues for quality, create process and standards, create and maintain metrics reports, maintain service catalogue.

Diploma, Computer Engineering

Education record