Kasey Smith Email & Phone Number

Atlanta, Ga

Atlanta, Georgia, United States

Greater Atlanta Area

Key player that developed and implemented improved processes and executed special initiatives for Cox Talent Acquisition. Worked to identify process and performance improvement opportunities by interacting with management and other business representatives to assess business improvement needs from the detailed workflow perspective including processes, people and technology. Managed 5-10 projects at any given time in order to satisfy the needs of the business. Analyzed and mitigated risks associated with projects. Utilized project management skills and interpersonal skills to effectively communicate project status and expectations with clients and team members to drive project completion. Tracked project metrics and document all known issues and resolutions. Provided program analysis required to support medium/large and complex projects.• Assisted the talent acquisition leadership and other internal teams with the implementation of project work plan including: scope definition, objectives, strategy, resource plans, risk management plans, testing plans, timelines, communication and training plans, launch plan, and deliverables. • Lead technical project that reviewed, updated, and published 75 correspondences sent throughout the recruiting life cycle which impacts 15,000 candidates yearly.• Facilitated the creation and delivery of a high volume job application rolled out to over 5,000 new hires per year reducing start to hire time by 30%. • Updated, documented, and managed requisition mapping tool for a department of 35 managers • Created and documented all testing requirements, cases, and plans for numerous projects each year.

Atlanta, Georgia

Utilized data analysis and root cause process assessments to identify waste, inefficiencies, and areas of improvement. Developed solutions and recommendations for improvement, and implement changes to increase efficiencies and quality of service. Created project plans and drive completion of project deliverables. Served as business liaison between operations and technology groups to facilitate successful implementation of projects. Created business presentations summarizing process analysis, recommendations, and results for stakeholders. Evaluated and provided recommendations for change management strategies, technology enhancements, and improvement opportunities within existing processes and procedures.• Lead automated call-routing process to various operations teams which lead to decreased call time, instant account verification, and reduced call time by 25%. • Managed project that created new standard procedures for department to become PCI compliant affecting 100,000 monthly transactions.• Served as lead project/change manager over tracking tool for entire analytics team, which promoted greater efficiency and leadership’s visibility into resource allocation.• Served as subject matter expert in assessing and developing rollout plans for scheduled IT releases at companywide strategy meetings.• Developed reports and dashboards in SalesForce that monitored contract entry.

Atlanta, Georgia

Dealer Concierge that specialized in product and application troubleshooting while delivering ultimate customerservice. Served a variety of internal and external customers to correctly address and resolve issues. Managed open cases and follow up with customers upon resolution or task completion. Monitored, documented, and tracked all tasks and phases of solution. Trained new hire employees in classroom and on the job settings. Actively addressed and planned resolutions for job processes and trainings.• Provided second-tier support and troubleshooting for technology products and applications • Handled an average of 50 calls per day • Resolved all incoming calls with accuracy to ensure no future issues • Accurately documented all information and activity for 50 cases daily • Consistently scored 95% or higher in call quality assurance and customer experience surveys

Lithia Springs

Thornton Road Hyundai, Lithia Springs, GA 2013-2014 Product and Sales Consultant Sales consultant that specialized in product knowledge for Hyundai Motor USA. Proficient in providing clients tools, information, and assistance necessary in finalizing the ownership process. Qualified buyers by exploring needs and interests, then pairing the buyers with options in inventory while building rapport with the client. Demonstrated automobiles by explaining equipment, capabilities, and features; taking drives; explaining warranties and services. Closed sales by overcoming objections, asking for the sale, negotiating price, and completing sales or purchase contracts. Provided exceptional customer service to allow for comfortable financial negotiations and transactions. Attended sales training once a month to constantly improve sales and marketing skills.• Made 30 phone calls and emails daily• Sold and delivered 10 or more units per month• Scheduled and consulted 10 clients a week• Completed 1-3 attempts of contact to prospects daily via phone call, email, text, and video• Maintained 30% closing ratio for appointments shown• Consistently scored 100% satisfaction in customer survey

Kennesaw, Georgia, United States

Specialist in recruiting and executing research study for 60-75 participants. Mentored any new research assistants on proper procedure for conducting research study as well as effective recruiting techniques. Processed and analyzed behavioral data coding using statistical software for 10-12 participants and also simplified data coding process by implementing VLC video software that increased efficiency by 50% while still maintaining accuracy. • Directly responsible for executing 2-4 research study sessions per week and reliably covered open shifts when other research assistants were not available• Coordinated recruitment sessions and recruited 3-7 participants weekly• Recognized for being the only research assistant to successfully conduct an entire research project• Completed approximately 80-100 individual research study sessions• Performed over 50 proficient online research projects