Kasey Smith Email & Phone Number

Atlanta, GA

Atlanta, Georgia, United States

Greater Atlanta Area

• Key player that developed and implemented improved processes and executed special initiatives for Cox Talent Acquisition. Worked to identify process and performance improvement opportunities by interacting with.
• Assisted the talent acquisition leadership and other internal teams with the implementation of project work plan including: scope definition, objectives, strategy, resource plans, risk management plans, testing plans.
• Lead technical project that reviewed, updated, and published 75 correspondences sent throughout the recruiting life cycle which impacts 15,000 candidates yearly.
• Facilitated the creation and delivery of a high volume job application rolled out to over 5,000 new hires per year reducing start to hire time by 30%.
• Updated, documented, and managed requisition mapping tool for a department of 35 managers
• Created and documented all testing requirements, cases, and plans for numerous projects each year.

Atlanta, Georgia

• Utilized data analysis and root cause process assessments to identify waste, inefficiencies, and areas of improvement. Developed solutions and recommendations for improvement, and implement changes to increase.
• Lead automated call-routing process to various operations teams which lead to decreased call time, instant account verification, and reduced call time by 25%.
• Managed project that created new standard procedures for department to become PCI compliant affecting 100,000 monthly transactions.
• Served as lead project/change manager over tracking tool for entire analytics team, which promoted greater efficiency and leadership’s visibility into resource allocation.
• Served as subject matter expert in assessing and developing rollout plans for scheduled IT releases at companywide strategy meetings.
• Developed reports and dashboards in SalesForce that monitored contract entry.

Atlanta, Georgia

• Dealer Concierge that specialized in product and application troubleshooting while delivering ultimate customerservice. Served a variety of internal and external customers to correctly address and resolve issues..
• Provided second-tier support and troubleshooting for technology products and applications
• Handled an average of 50 calls per day
• Resolved all incoming calls with accuracy to ensure no future issues
• Accurately documented all information and activity for 50 cases daily
• Consistently scored 95% or higher in call quality assurance and customer experience surveys

Lithia Springs

• Thornton Road Hyundai, Lithia Springs, GA 2013-2014 Product and Sales Consultant Sales consultant that specialized in product knowledge for Hyundai Motor USA. Proficient in providing clients tools, information, and.
• Made 30 phone calls and emails daily
• Sold and delivered 10 or more units per month
• Scheduled and consulted 10 clients a week
• Completed 1-3 attempts of contact to prospects daily via phone call, email, text, and video
• Maintained 30% closing ratio for appointments shown

Kennesaw, Georgia, United States

• Specialist in recruiting and executing research study for 60-75 participants. Mentored any new research assistants on proper procedure for conducting research study as well as effective recruiting techniques. Processed.
• Directly responsible for executing 2-4 research study sessions per week and reliably covered open shifts when other research assistants were not available
• Coordinated recruitment sessions and recruited 3-7 participants weekly
• Recognized for being the only research assistant to successfully conduct an entire research project
• Completed approximately 80-100 individual research study sessions
• Performed over 50 proficient online research projects