Managing CV3 Financial Services loans

Managing the Civic Financial Services Portfolio➤ Managing a diverse portfolio of investment loans, including performing, default, REO and construction.➤ Overseeing construction loans with rehab holdback components. Dutch and Non-Dutch.➤ Managing a portfolio of 50 performing 5+ unit Multi Family loans including handling quarterly and yearly financial collection.➤ Conducting property management review and approval, overseeing rehab projects, and reviewing rehab draw approvals➤ Conducting outbound calls and emails to obtain updates from borrowers and provide relevant updates as necessary.➤ Engaging in discussions with borrowers regarding maturity extensions to explain the process and assist with application.➤ Assisting in the review and processing of maturity extensions, particularly for loans associated with construction projects.➤ Efficiently handling borrower escalations related to payoff issues and addressing errors made by the servicer.➤ Collaborating with agents across the country, discussing property values, requesting CMA's, and securing vendor/preservation support. Work with local agents to get ready for market and list REO properties.➤ Analyzing monthly/weekly reports for executive management and servicers, highlighting data discrepancies for correction.➤ Assisting the IT/Systems team in user acceptance testing (UAT) and refining new features before their launch.➤ Reviewing hundreds of rehab loans on a monthly basis, conducting assessments and following up with borrowers.➤ Participating in local community activities organized by the company to contribute to the community.➤ Preparing end-of-month/mid-month reports to monitor the performance portfolio within the 0-29 days delinquency range.➤ BaseCap

➤ Managing a diverse portfolio of approximately 10K loans, including performing, default and REO status loans.➤ Overseeing construction loans/rehab pro loans, including management of hold-back funds integrated into the structure.➤ Managing a portfolio of 50 performing 5+ unit Multi Family loans including handling quarterly and yearly financial collection.➤ Conducting property management review and approval, overseeing rehab projects, and reviewing rehab draw approvals➤ Conducting outbound calls and emails to obtain updates from borrowers and provide relevant updates as necessary.➤ Engaging in discussions with borrowers regarding maturity extensions to explain the process and assist with application.➤ Assisting in the review and processing of maturity extensions, particularly for loans associated with construction projects.➤ Efficiently handling borrower escalations related to payoff issues and addressing errors made by the servicer.➤ Collaborating with the boarding, closing team, and service to manage the de-funding and de-boarding of loans.➤ Ensuring the main platform's property photos are up to date, capturing the progress and status accurately.➤ Reviewing budgets and scopes of rehab/construction loans to ensure alignment with timelines and remaining budgets.➤ Collaborating with agents across locations, discussing property values, providing photos, and securing vendor support.➤ Analyzing monthly/weekly reports for executive management and servicers, highlighting data discrepancies for correction.➤ Assisting the IT/Systems team in user acceptance testing (UAT) and refining new features before their launch.➤ Reviewing over 500 rehab loans on a monthly basis, conducting assessments and following up with borrowers.➤ Participating in local community activities organized by the company to contribute to the community.➤ Preparing end-of-month/mid-month reports to monitor the performance portfolio within the 0-29 days delinquency range.

➤ Managed a portfolio of up to 100 nationwide REO properties, some requiring 25K-100K in repairs before taking to market.➤ Participated in conferences/trade shows to enhance brand visibility, establish valuable contacts, and promote growth.➤ Developed and maintained comprehensive business plans for the liquidation of each asset.➤ Negotiated the sale of distressed mortgage notes across various locations in the country.➤ Managed a diverse portfolio of non-performing and re-performing loans, including handling foreclosures and bankruptcies.➤ Managed DILs (Deeds in Lieu), cash for keys, deferments, pay extensions, short sales, standard sales, and heavily litigated files.➤ Utilized data analytics to inform decision-making and optimize asset management strategies.➤ Coordinated the execution of large investor note sales as well as reviewed/signed offers as part of property acquisition.➤ Collaborated with HHF (Hardest Hit Funds) to provide benefits to both borrowers and the company.➤ Supported the boarding process of newly funded loans into the HMC assets database and verified data accuracy.➤ Transitioned into the role of an REO Asset Manager in 2019, responsible for acquiring and vetting vendor rehab bids.➤ Managed properties and rehabs nationwide and determined optimal listing or rental strategy based on market conditions.➤ Successfully cultivated strong relationships with local contractors, nationwide vendors, and REO agents.➤ Efficiently managed vendor accounting and addressed accounting issues within the REO department.➤ Assisted the Capital Markets and analytics teams in resolving data-related issues and implementing solutions.➤ Generated data reports for senior partners, provided valuable insights, and supported informed decision-making.

➤ Conducted data recovery services to retrieve lost or damaged files, ensuring data integrity for clients.➤ Managed relationships with businesses ranging from 5-50 employees, providing IT support tailored to their specific needs.➤ Delivered effective technical assistance to residential and home office clients, resolving various computer and network issues.➤ Implemented customer retention strategies to foster long-term relationships and maximize client satisfaction.➤ Participated in sales activities, promoting IT services and solutions to potential clients and expanding the customer base.➤ Expertly repaired both Mac and PC machines, diagnosing hardware and software problems to restore optimal functionality.➤ Served as a project manager for website builds and larger clients, coordinating project details and ensuring execution.➤ Collaborated with clients to coordinate meetings, discuss project requirements, and provide exceptional customer service.➤ Successfully managed multiple project priorities, ensuring timely completion of tasks and meeting client expectations.➤ Supervised networking and cabling projects for home or office spaces, ensuring reliable and efficient network infrastructure.➤ Provided on-site and remote technical support, troubleshooting hardware/software issues to minimize downtime for clients.➤ Overlooked SEO/ marketing projects, ensuring effective strategies and campaigns to enhance clients' online presence.