Kassidy K. Email & Phone Number

Charlotte, North Carolina, United States

Chicago, Illinois, United States

• Manage Enterprise Accounts from Pilot through to successful Rollout and annual renewal.
• Conduct all onboarding/training sessions for new users internationally.
• Create e-mail messaging in HubSpot for new product features to end users.
• Facilitate user feedback sessions on current product and future enhancements.
• Test new integrations with end users to communicate bugs/enhancements to engineering.
• Create prototypes and mock-ups using Figma based on user feedback sessions and current product roadmap priorities.

Chicago, Illinois, United States

• Manage the success of 50 Healthcare Equipment Supplier Accounts and 10 Health System/Hospital Accounts in using our online marketplace for buying and selling healthcare equipment.
• Lead Quarterly Business Reviews with all 60 accounts reviewing account activity, product usage, marketing deliverables, software updates, and ensure for the successful use of our SaaS offerings as it relates to our.
• Created the first “Supplier Data Newsletter” highlighting marketplace activity in Q2 of 2020 due to COVID-19, focused on the increase in customer activity, purchase volume, buyer preferences, and transaction types.
• Built product tours for both our new supplier sellers and our healthcare provider users giving an overview of the marketplace, in addition to adding targeted Intercom messages with sales tips or software updates.

Chicago, Illinois

• Coordinate the deployment of the Mobile Entry Project, a multi-million dollar global digital project aimed at providing Hyatt guests the option of mobile room keys through the World of Hyatt app for over 550 Hyatt.
• Manage up to four hardware + BLE technology vendors for each property’s deployment, ensuring timelines are met and successful back-end testing is complete in coordination with hardware installation.
• Execute the roll-out of training + marketing materials to each hotel staff, to both ensure they are able to meet expected Mobile Key usage based on our competitors and can assist guests in unique reservation.
• Team lead for the data and analytics of our project, pertaining to both our deployment timeline performance and strategic direction as we work to improve deployment processes, vendor relationship management, etc.
• Responsible for creating PowerPoint presentations for our monthly deployment status updates to our SVP of Global Hotel Technology, allowing for continuous transparency and improvement into the risks and mitigations.

• Managed the execution of an Advanced Analytics project for a large insurance company, building a data warehouse through Azure to enable enterprise reporting with PowerBI, saving our client days in reporting time and.
• Lead the creation and distribution of weekly internal and client-facing project status reports including project burn, accomplishments, blockers, etc.
• Coordinated and facilitated scrum ceremonies for our client, including sprint planning, sprint showcases, daily stand- up meetings and team retrospectives within each phase of the project.
• Joined an internal group of aspiring leaders called the Advanced Leadership Group, tasked with the ideation and execution of internal projects aimed at evaluating and improving company processes alongside the COO.
• Managed the creative direction and execution for multiple videos, spotlighting our technology solution practices.

Chicago

• Capax Global is a premier Microsoft Gold Partner servicing a range of customers from small businesses to some of the world’s largest organizations. I have the privilege of working with individuals whose expertise is.
• Coordinating up to 40 client-facing/internal meetings per week for our COO.
• Responsible for the coordination of onboarding new employees within the Chicago office.
• Reconcile monthly invoices with our biggest client to ensure a clean EOM financial report month-to-month. Sales:
• Coordinating Sales events, responsible for generating email invitations/tracking responses and follow-up, coordinating with Sales team on engagement coverage.
• Weekly updates to Microsoft Portal (Partner Sales Connect) on current pipeline & wins across the company, ensuring accurate transparency with sellers and executives from Microsoft.Marketing:

Lake Zurich, Illinois

DirectBuy is a private home improvement and furnishings club. I worked as a customer service representative with other administrative and sales responsibilities as well.

Communications, Communication, General

Education record