Kat Bouch Email & Phone Number

Brighton, Gb

Joined Connecting Systems & Intelligence (CSI) team as well as staying in Development & Improvement (D&I). Now focussing on systems, user experience, and innovation. Also now D&I Accessibility Lead. Continuing D&I work as before.

Brighton, England, United Kingdom

Project based work on new systems, improving current processes, training staff, and planning digital solutions. Assessing all changes for risk and creating solutions to reduce any impact.Key areas of interest: Accessibility, Health Equities, Digital Solutions, Simplifying and improving processesSystmOne - designing, building, and simplifying clinical templates, MS Word templates, questionnaires, automatic consultations etc. Currently learning amendments to protocols.SharePoint - designing and building SharePoint sites for ease of use with accessibility in mind. Collating and updating guides and points of contact.Training - 1:1 or in groups, via MS Teams or in person, on new systems/processes, updates to current processes, time management, prioritisation, and for new staff.Previous projects: involved in designing/building the back end of our new softphone system (BT Cloud Work), creating guides for staff and managers, and running training. Training and documentation of the roll out process for Lexacom Echo voice recognition software.Also using AccuRx, Docman, eRS, Datix, Trello, Power BI, Jira, SmartSurvey and MS OneNote.

Brighton, England, United Kingdom

Sussex MSK Partnership: Administrator role answering calls, booking patient appointments, processing tasks, quality assuring patient letters, and helping patients with their needs.

Hove

Process improvement, invented and improved systemic checks, used data analysis to inform decisions, delegation, acted as an interdepartmental liaison. Trained the rest of the sales team on the new process of online payments. At the onset of COVID, resolved customer problems and made arrangements to return guests early from various overseas locations. Also carried out Sales Consultant duties as below.

Sales, administration, product knowledge, customer support, events, website editing and content management, created guides, data entry, training. Designed and implemented a paper-free system. Designed maps and other resources for customers and staff.

London, United Kingdom

Sold and built snowsports holidays for 2 - 200 people. Liaised with suppliers. Customer service. Web content management.Resort Manager for 4 weeks of the winter season in the French Alps and Andorran Pyrenees - managed in-resort teams of up to 9 reps looking after 200 clients.

Whistler, B.C., Canada

Managed a team of 4, sold rental packages and upgrades alongside ski clothing and accessories, ensured customers were happy and satisfied with their equipment and service.Achieved a ‘zero complaint’ seasonIncreased top-level rental sales by 281% over the previous year (February 2014 v. February 2013)

Edinburgh, United Kingdom

Managed a busy venue feeding bar with a team of 12 during the Edinburgh Festival 2011, and went back to work on their larger site for the Jazz Festival and the Edinburgh Festival 2012

Edinburgh, United Kingdom

Answered inbound calls and emails, resolved customer enquiries, performed administrative tasks.

Edinburgh, United Kingdom

Sold ski boots, skis, clothing and accessories, fitted ski boots, ensured excellent customer service.Reorganised backroom stock for more efficiency, designed and built window and in-store displays

Tignes, France

Guided guests around the ski resort, made sure guests were happy, sold extras such as lift passes, ski hire and ski school.

Henley-On-Thames, England

Regularly exceeded monthly sales targetsManaged a team of 3 on SundaysVisual Merchandising of windows and in-store displays, organisation of backroom stock.

Pedraces, Italy

Achieved a ‘zero complaint’ seasonOrganised walks, helped in the chalet and saw to all guest needs

Mmus, Composition

Activities and Societies: Edinburgh University Snowsports Club Went to Berlin for MaerzMusik - a contemporary music festival - during.

Bachelor Of Arts (B.A.), Music, First

Activities and Societies: Leeds University Union (LUU) Music Society including Chamber Orchestra and Symphony Orchestra. LUU Dance Band..