Kate Dehan, M.Ed. Email & Phone Number

Detroit, Mi, Us

As a Learning Experience Designer at our software company, I play a crucial role in creating engaging and effective training solutions for our partners and customers. My responsibilities revolve around conducting needs assessments, collaborating with stakeholders, and utilizing technical authoring tools to design impactful learning experiences.- Conduct thorough needs assessments and analyses to identify training requirements.- Collaborate closely with high-stakes team members, SMEs, and stakeholders to ensure alignment with company objectives.- Design engaging and effective learning experiences tailored for partners and customers.- Utilize technical authoring tools to create interactive training content.- Spearhead projects, leading initiatives that involve coordinating with SMEs and stakeholders to deliver impactful training solutions.

Detroit, Michigan, United States

- Conducted needs assessment and analysis to ensure business area, training and media standards were met.- Work cohesively with subject matter experts and leadership to make sure learning design and outcomes are in line with training and configuration standards.- Developed e-learning modules for various business areas using Adobe and Articulate suite.- Created various syllabi, job aids and other material for varies training needs. - Developed exciting and engaging training experiences using tools like PowToon and Vyond.

- Developed complete training course for customer service specific call center group. - Reversed engineered a detailed list of tasks based on prerecorded calls and existing training material.- Partnering with technology, business stakeholders, subject matter experts and instructional design support to identify audience, training needs and ID strategy. - Key stakeholder in collaboration with managers and other business stakeholders to understand tasks, responsibilities and overall role of representatives.- Created 9 day training curriculum complete with education, activities, and final exam.- Implemented changes to curriculum as role evolved. - Evaluated training program from a variety of perspectives including utilizing assessment data as well as feedback from trainee group in order to continually improve curriculum.- Manage curriculum development library to track all changes in training. - Enhance learners performance through development of skills checks, activities, simulation and gamification experience.- Develop work in Adobe Suite, Camtasia and Snagit

Detroit, Michigan

- Develop highly technical training programs ranging from soft skills, systems, strategy, and medical knowledge. - Collaborate with leaders and analysts from technology, customer service, and training to ensure team members are equipped with accurate and complete resources in implementation, technology, and new hire training.- Spearhead focus groups and other collaborative meetings with the Provider Servicing area managers, leaders, and analysts.- Evaluate training programs from a variety of perspectives including leveraging practical and knowledge assessment data as well as focus groups in order to continually improve curriculum for a changing insurance environment.

- Applied marketing research and development methods in order to learn and understand emerging trends and technologies and to communicate this knowledge clearly and concisely.- Collaborated on the creation of new systems to tag and organize new and existing content and site navigation. - Collaborated on the development of content style guides, content and messaging strategies, best practices and processes. - Communicated with cross-functional teams to ensure online content complied with corporate brand standards, web style guide, legal and compliance.

Greater Detroit Area

- Identify performance and instructional objectives as it relates to material design.- Research and develop curricula - Design computer-based training modules - Update websites and other web-based platforms - Research innovative approaches for new learning technologies and development - Evaluate performance of team members in training- Develop material for multiple disciplines, geared toward maximizing learner retention

Greater Detroit Area

- Manage timely and accurate reporting for accounts that are in default to various investors and insurers. Review investor timelines for accuracy and timeliness to avoid penalties- Work with other default areas to ensure a smooth process and accuracy of information reported to investors and insurers- Monitor delinquent portfolios for any delinquency episodes- Collaborate with leadership to develop and implement new or revised processes and guidelines, realizing process efficiencies and potential gaps created within Default Reporting team- Review and clear all exception reports from various investors and insurers- Work closely with Investor Reporting and Default teams to ensure processes align with investor guidelines and loan mitigation activity is accurately reported- Achieve high audit scores on reviews performed by agencies, internal and external auditors- Manage Default Reporting Management System; ensuring all foreclosure and bankruptcy events are reporting to investors and auditors in a timely, organized and accurate manner.

- Provide assistance and counseling to hundreds of clients yearly on credit cards, budgeting, prioritizing, student loan debt, secured debt, and a wide range of debt related issues.- Client unsecured debt load ranging from $500 to $200,000.- Debt management program enabled clients to be debt free in 5 years or less.- Taught at community education events providing expertise on budgeting, mortgage delinquency options, and rebuilding credit post bankruptcy to individuals and classrooms with 20+ people.- Worked as quality assurance specialist to effectively review employees to build productivity, efficiency and talent in teammate’s written and oral communication within the organization.- Mentor up to 150 fellow counselors one on one and through the counselor help desk to answer questions,concerns and help them better understand their job responsibilities creating a more productive and cohesive department.- Certified United States Housing and Urban Development counselor; specialize in foreclosure prevention strategies and loss mitigation program qualifications to provide clients education necessary to take necessary action to address their mortgage issues.- Nation Foundation of Credit Counseling certified and licensed to perform credit counseling in all 50 states.

Masters Of Learning Design And Technology, Design & Performance Systems, 4.0

The Learning Design and Technology program prepares graduates to design and evaluate empirically grounded learning environments, products.

Bachelor Of Arts, Organizational Communication, Business Management