Kate Dekker Email & Phone Number

Australia

Remote

Studiosity - formerly YourTutor- Creative and innovative development of the product with a focus on continuous improvement.- Relationship building with external stakeholders, always with a product improvement/service focus.- Direct management of QA Team, including providing leadership as well as administrative management.- Development and implementation of an academic literacy assessment framework, and subsequent delivery of the product as a service.- Design, consultation and implementation of policies and procedures.- Providing ongoing quality assurance for performance (to a distributed workforce of 1,000+).- Management of a 24/7 service, working various hours as required to ensure smooth service delivery and ongoing support to staff.- Implementation of processes and development of resources to support a distributed workforce of 1,000+ staff. - Managing and refining service delivery in accordance with student and client expectations. - Development of strategies and processes to support further growth.- Data and records keeping (and analysis).- Daily and ad hoc reporting. Previous role: Senior MentorWorked to maintain high quality standards in service provision by:- providing support and guidance to tutors.- monitoring and reviewing performance.- giving performance-based feedback.- creating and maintaining records of feedback and quality assessments.- providing quality-based leadership.

Australia

Australia

Mandurah, Australia

Team Leader:- Allocation and distribution of workloads across a team of approximately 10 staff.- Implementation of workplace practices based on updates and and instructions from the Department for Employment and Workplace Relations (DEWR).- Attendance and participation in service delivery meetings with business competitors, Centrelink and DEWR.- Revision of best practice workplace models.- Handling of disagreeable clients.- Reporting and monitoring of data.Client Manager:- Day to day engagement with clients in order to remove barriers to employment.- Problem analysis, and the implementation of plans to resolve problems and barriers to employment for clients.- Handling education enrolments and liaising with external organisations to coordinate study placements.- Liaising with employers to ensure clients were both job-ready and prepared for their roles. - Participation reporting for non-compliant clients.- Continued ongoing support for clients both before and after placement into employment.- Working to meet KPIs.CWC Administrator:- Working to support the Community Work Coordinator.- Training, induction and placement of clients into suitable Work for the Dole programs.- Record keeping and data entry of hours completed.- Participation reporting for non-compliant clients.

Master Of Education - Med, Dissertation (Hdr)

Leadership

Bachelor Of Arts (Ba), English & Creative Writing; History, Gpa 3.5/4

Received the 2015 Vice Chancellor's Award for Academic Excellence.

Master Tefl/Tesol Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Upskilling.

Certificate Iv In Preparation For Entry Into Nursing, Biology/Biological Sciences, General

Activities and Societies: Chemistry, Physics, Mathematics, Microbiology, Study Skills.Upskilling.

Certificate Iv In Workplace Training And Assessment, Training And Assessment

Upskilling.