Kate Hoffman Email & Phone Number

Dexter, Michigan, United States

-Provided support during classes, group lessons andclassroom activities.-Supported student learning objectives throughpersonalized and small group assistance.-Delivered personalized educational, behavioral andemotional support to individual students to enablepositive learning outcomes.-Provided support to help students with special needslearn and grow.-Monitored students during transitional and non-classtimes such as lunch periods and recess.-Monitored student classroom and outdoors activitiesto promote student safety.-Assisted students with personal hygiene needs suchas hand washing and toileting.-Documented student behaviors, interventions andoutcomes to enable lead teacher to addresspertinent issues.-Enforced school rules such as dress code andbehavior to offer positive, learning-orientedenvironment to all students.-Set up visual aids, equipment and classroom displaysto support teacher's lesson delivery.

Ann Arbor, Michigan, United States

-Monitored students during transitional and non-classtimes such as lunch periods and recess.-Provided support during classes, group lessons andclassroom activities.-Monitored student classroom and outdoors activitiesto promote student safety.-Assisted students with personal hygiene needs suchas hand washing and toileting.-Provided support to help students with special needslearn and grow.

Ann Arbor, Michigan, United States

-Managed team of 4 associates in cosmeticsdepartment to achieve and maintain higheststandards of customer service.-Set up sales floor, developed departmentprocedures and implemented company policies tomaximize cosmetics sales.-Arranged merchandise to present visually appealingdisplays and attract clientele.-Boosted satisfaction and repeat business byrecommending products in alignment with customerneeds.-Protected store assets and inventory via lossprevention procedures.-Maintained focus during busy times and delegatedtasks to employees to keep business runningsmoothly.-Marked-down clearance items and relocatedmerchandise to proper store areas.-Mentored new sales associates to contribute tostore's positive culture

Ann Arbor, Michigan, United States

-Designed floor plans to maximize merchandisingstrategies by refreshing signage, organizing displaysand keeping premises de-cluttered.-Assisted customers in selecting clothing products byexplaining features and benefits, discussing pricepoints and asking open-ended questions.-Maintained focus during busy times and delegatedtasks to employees to keep business runningsmoothly.-Supervised end-to-end stock management,including examining incoming inventory,merchandising shelves and preventing shrinkage.-Marked-down clearance items and relocatedmerchandise to proper store areas.-Educated staff on strategies for handling difficultcustomers and challenging situations.-Kept close eye on department employees andcustomers to assess theft risks and maintain lossprevention goals.-Mentored new sales associates to contribute tostore's positive culture.-Researched issues to obtain appropriate answers tocustomer inquiries.

Ann Arbor, Michigan, United States

-Maintained customer satisfaction with forward thinking strategies focused on addressing customerneeds and resolving concerns.-Placed new merchandise on shelves and racks inappealing, organized arrangements to drive sales.-Answered customer telephone calls promptly toavoid on-hold wait times.-Processed payments and returns with accuracy andefficiency.-Offered advice and assistance to customers, payingattention to special needs or wants.-Trained and regularly mentored associates onperformance-oriented strategies and customerservice techniques.-Maintained courteous, friendly atmosphere forguests to increase overall satisfaction and customerservice standards.-Organized efficient service responses by directingvisitors and callers to correct personnel.-Kept front check out area clean and organized forefficient service

Ann Arbor, Michigan, United States

-Answered multi-line phone system, routing calls,delivering messages to staff and greeting visitors.-Maintained computer and physical filing systems.-Tracked office supplies and restocked low items tokeep team members on-task and productive.-Interacted with customers by phone, email orin-person to provide information.-Reported on daily office activities to help managersstay on top of dynamic conditions and makeproactive decisions.-Supported logistics for programs, meetings andevents, including setup, agenda preparation andcalendar maintenance.