Responsible for leading the Business Implementation across all Work Streams of the program and maximising end user acceptance/adoption for high priority initiatives. Responsible for managing one or multiple major projects/streams implementations, involving significant business value and risk implications for the group. Promotes the projects/stream at senior management level to enable value delivery, resolve technology/business issues, risks and dependencies, in line with business strategy and… Show more Responsible for leading the Business Implementation across all Work Streams of the program and maximising end user acceptance/adoption for high priority initiatives. Responsible for managing one or multiple major projects/streams implementations, involving significant business value and risk implications for the group. Promotes the projects/stream at senior management level to enable value delivery, resolve technology/business issues, risks and dependencies, in line with business strategy and within defined accountabilities and constraints.•Ensures that the various elements of the project are properly co-ordinated. Includes Implementation plan, project plan development, project plan execution and integrated change control. •Assume responsibility for understanding and planning for the business implications of the project implementation. •Assume high awareness of potential change impacts and execute supporting communication activities to facilitate smooth project implementation. •Drive creation of a framework to manage user based testing and co-ordinate this phase of the project. •Build and maintain effective relationships with customers, colleagues, senior managers, group and other key stakeholders; anticipating and responding to evolving customer needs through controlling and delivering project communications •Shape and sustain the change management approach in a complex environment Show less

Responsible for managing the Merchant Service Commercial Segment delivery agenda, to facilitate regulatory, product or process change;Acting as the Engagement point between Product Business and Distribution, Fulfilment & Operations functions;Development and ownership of a delivery framework & central tracking of initiatives;Work collaboratively with wider business and key stakeholders to assess initiatives, ensuring alignment with strategic priorities and efforts of delivery… Show more Responsible for managing the Merchant Service Commercial Segment delivery agenda, to facilitate regulatory, product or process change;Acting as the Engagement point between Product Business and Distribution, Fulfilment & Operations functions;Development and ownership of a delivery framework & central tracking of initiatives;Work collaboratively with wider business and key stakeholders to assess initiatives, ensuring alignment with strategic priorities and efforts of delivery resources;Execute change management activities to introduce new products, policies, promotions & procedures, ensuring all team members are kept up-to-date;Manage the engagement, prioritisation and central tracking of projects/initiativesAct as an advocate for change and proactively identify and implement changes to process / proposition that deliver an improved customer experience and positive business impacts, taking into account all aspects of risk & reward; Show less

Deliver on agreed new merchant customer targets and marginal profit targets through introduction of new business whilst maximising opportunities from existing customer base;Recommend appropriate merchant solution and provide the merchant with a proposal that maximises profitability, whilst remaining competitive;Assist District Strategy with the formulation, execution and promotion of District Business Plans;Shared responsibility with District Executive for inducting & coaching less… Show more Deliver on agreed new merchant customer targets and marginal profit targets through introduction of new business whilst maximising opportunities from existing customer base;Recommend appropriate merchant solution and provide the merchant with a proposal that maximises profitability, whilst remaining competitive;Assist District Strategy with the formulation, execution and promotion of District Business Plans;Shared responsibility with District Executive for inducting & coaching less experienced Relationship Manger’s on Merchant business. Show less

Deliver on agreed new merchant customer targets, achieved through the introduction of new business and maximising opportunities from the existing customer base;Recommend appropriate merchant solutions and provide the merchant with proposal that maximises profitability, whilst remaining competitive;Product partner for Geelong, Western Gate, Moonee Ponds and Ballarat areas;Assisted with coaching and development of Small Business Specialists and Business Banking Managers within… Show more Deliver on agreed new merchant customer targets, achieved through the introduction of new business and maximising opportunities from the existing customer base;Recommend appropriate merchant solutions and provide the merchant with proposal that maximises profitability, whilst remaining competitive;Product partner for Geelong, Western Gate, Moonee Ponds and Ballarat areas;Assisted with coaching and development of Small Business Specialists and Business Banking Managers within allocated District.Recognition of Excellence award winner 3Q11 Show less