Kate Lyman Email & Phone Number

Washington, District Of Columbia, United States

• Interact with clients via phone calls and emails to provide updates on court cases, answer questions, follow up on intake forms, and offer resources for veterans inquiring about non-program related issues.
• Update client’s files in the case management system by uploading emails and documents, entering summaries of phone call interactions, creating tasks to ensure court deadlines are met and the intake process is.
• Inputs data into the case management system from completed client surveys and runs weekly interaction reports for supervisors.
• Prepares and mails informational packets for inquiring veterans and newly docketed pro se appellants.

Sparta, New Jersey, United States

• Collaborated with the organization’s trustees and board members on donation solicitation methods for a non-profit 501(c)(3) corporation; maintained meticulous proper documentation of donated items.
• Responsible for keeping inventory of supplies and reporting shortages.
• Initiated and organized training plans for co-workers while working directly with top management on the program implementation. Also supervised and built positive relationships with donors, volunteers, community.
• Met with clients to understand their needs and facilitate adoptions.
• Kept updated medical and behavioral records of upwards of 50 animals at a time.

• Assisted with the administrative work of the company, as well as the planning of events, community outreach initiative, and the distribution of donated items to veterans.
• Headed projects within the network, including conducting research on veteran mental health and reporting findings to top management, and creating organizational systems to archive digital resources and client.
• Facilitated the development of the organization's social media mental health campaign, with a focus on PTSD and suicide awareness, displaying excellent communication skills.