• Having expert knowledge of the company, show and theatre to direct guest around the building, answer questions, and source any items they require to enjoy their time in the venue.• Monitoring the auditorium during performance to ensure nothing detracts from the audience enjoyment of the show.• Conducting bag and ticket checks following company practices whilst providing a warm welcome to guests.• Thoroughly understanding the evacuation procedure as well as protocols in other emergency scenarios.• Proactively receiving guest feedback and collaborating with the supervisor when necessary to ensure any queries are resolved.• Ensuring any tasks undertaken are delivered to the highest standards of quality and presentation.

• Delivering first class customer service and providing a welcoming environment.• Being a first point of contact for any enquiries, using my extensive knowledge of the theatre and the company to assist.• Taking responsibility for the assigned area of the auditorium during performances, and making sure all public spaces are presentable.• Having an awareness of where access patrons will be sitting and guiding them to their seats.• Being flexible and rotating positions every other show, as well as to other Nimax theatres when required.• Upselling programmes and other merchandise.• Taking temperature checks at the doors and ensuring social distancing inside the venue in accordance with the government COVID-19 government guidance.

• Supporting the Board PA, providing assistance to the Executive Chairman, CEO, COO and CFO. Discretion and confidentiality were essential.• Extensive electronic diary management.• Coordinating complex travel arrangements across various time zones; including arranging flights and hotel reservations for senior management.• Organising meetings across international time zones with global colleagues.• Processing and tracking director expense claims in multiple currencies.• Maintaining good working relationships with suppliers and board members.• Managing and maintaining the office, keeping communal areas in order, coordinating meeting room schedules and sourcing catering when required.• Controlling stock of office supplies, including raising purchase orders and receipting using a bespoke accounting package.• Providing support to the Office Manager with event planning and booking venues.• Answering and screening calls. • Being the main point of contact for all external visitors.• Overseeing projects to make the office more environmentally friendly

• Creating orders, booking in stock and raising accounts receivable invoices.• Processing accounts payable and accounts receivable invoices on Sage accounting system.• Answering the phone, communicating with customers and greeting guests.• Ordering office supplies, overseeing stock and maintaining the filing system.• Providing support to the Finance Manager with various ad hoc duties.

• Providing excellent customer service, answering answer queries and resolving issues.• Selling tickets for ATG venues and up-selling drink packages.• Actively meeting weekly sales targets by selling ATG membership cards to customers.• Having strong knowledge of ATG venues and seating plans to aid access customers in finding the most appropriate seats for their needs.• Communicating effectively with box office staff to provide information about access patrons.• Remaining professional when customer issues arose, evaluating the problem and providing logical solutions.• Keeping up-to-date with the theatre industry to carry out my role effectively

• Working alongside fellow student representatives to successfully organise and manage events toensure they ran smoothly.• Creating marketing materials and proactively selling tickets to welcome events.• Engaging with new students and providing relevant information about the university.