Kate May Email & Phone Number

Milwaukee, WI, US

I execute support, deployments (implementations) and best practice coaching for customers. I also execute daily operations for assigned customers and implementations including schedules, time tracking, case and phone routing, health check delivery, etc. I track support level and customer satisfaction metrics, ensure the support SLA's are being achieved and.

In addition to the tasks listed below (Implementation Specialist), as a Senior Implementation Speicalist I also advised other members of the Implementation team as a subject matter expert on multiple topics/processes. I oversaw 15-20 active, larger implementations simultaneously and also assigned implementations to both specialists and analysts and trained.

I onboarded and advised of newly purchased products and services with new and existing customers. I led project meetings and interactions including consultation, communication, and onboarding; these meetings involved both internal colleagues such as sales representatives and analysts as well as external stakeholders including C-level executives. I managed.

Waterford, WI

I worked with program administrators to answer questions they have on behalf of themselves or their employees who are enrolled in the Motus mileage reimbursement program. I ran monthly/annual reports of various types (e.g. payroll, tax, monthly reimbursement, renewal rate, etc.) for our customers and also assisted them with quotes, troubleshooting, program.

Pleasant Prairie, WI

Worked as a liaison between sales representatives and customers regarding quotes, orders, questions, and anything else either party might need. Worked with a variety of software to enter sales orders for many different products, checked plant schedules for production/lead times, collected information on previous orders, and other functions. Day-to-day.

Racine, WI

Organized and hosted trivia games at various establishments in Racine and surrounding areas; used Excel to organize and sort score sheet, iTunes music software to create playlists/play music, and a personal mixer board with in-house sound systems; provided a fun way to grow revenue at local businesses.

Kenosha, WI

Answered requests for expediting orders, order changes, date changes, quantity changes; answered questions regarding order status, shipping and tracking information, and other customer service-related inquiries; completed sections of billing process at end of day; purchased materials and supplies for warehouse inventory and office; ran reports on various.

Processed domestic orders; processed distributors' invoices using various online software; answered technical/general questions coming in via telephone and email; completed billing process at close of workday; provided pricing and availability information to distributors; assisted customer service manager in various tasks; helped in sales department by.

Performed various marketing duties; assembled legal documents; attended seminars and booked consultations; sent out various letters to clients and prospects; organized and confirmed appointments; general data entry

Bachelor Of Arts (Ba), Psychology

Education record