Katelyn Townsend Email & Phone Number

Raleigh, NC, US

Raleigh-Durham-Chapel Hill Area

Customer Success Metrics | Certified gives insights to pre-empt customer churn and drive product adoption, but also the ability to present your findings to key internal stakeholders to promote the benefits of customer success.

Fayetteville, North Carolina, United States

• Demonstrated and lead grade level team by organizing weekly meetings and analyzing grade level data to identify areas for improvement. Customize curriculum to meet the needs of students through scaffolding.
• Created lesson plans and classroom materials to maximize student retention and adhere to standards.
• Developed and executed policies and procedures that minimized transition times and increased learning time.
• Certified in Elementary Education, including English as a Second Language, Mental Health and Substance Abuse, Trauma, and Restorative Teaching.

Houston, Texas

Silverdale, WA

• Assisted in identifying service improvement opportunities by tracking current and previous Kukui/Mitchell dashboard performance. Developed content for email campaigns with objective of increasing client retention and.
• Enhanced Yelp, Google Plus, and Sure Critic review counts through the execution of marketing strategies.
• Reduced monthly advertising expenses by analyzing Google AdWords’ efficiency at converting consumer leads.
• Increased efficiency of system processes through use of performance analytics and customer service management.

Tempe, AZ

• Oversaw and processed student veteran benefit accounts to ensure accuracy in large tuition payment reports to VA. Provided students with benefit-related information via phone calls, emails, and walk-ins. Created a.
• Ensured seamless data migration between Salesforce CRM and ASU PeopleSoft.

Tempe, AZ

• Communicated with customers about orders to ensure accuracy in the custom product before it is created
• Organized weekly orders by day to guarantee shipments are received by customers on time
• Performed detail-oriented tasks with efficiency resulting in a five-star customer satisfaction rating
• Helped create and promote marketing campaigns for new products to generate buzz and attract new customers

Silverdale, WA

• Processed shipment efficiently utilizing store technology to maintain the stock of the store
• Adhered to store policy to improve the overall appearance of the displays for easiest customer purchasing
• Performed detail-oriented tasks such as USR’s, restocking the floor, and managing the cleanliness of the workplace to ensure 100% inventory accuracy

Master Of Arts - Ma, Elementary Education And Teaching, 4.00

Graduate Teaching Fellowship Leading Learner Award Recipient

Bachelor Of Arts (Ba), Business Global Politics, 3.68

Activities and Societies: Alpha Chi Omega, Dean's List, W.P. Carey Leaders Academy• Earned Bachelors’ degree in 3 years • New American.

International Business Certificate, International Business

Studied abroad in the Summer of 2016 in Europe