Katelyn Kresse-Smith Email & Phone Number

Remote

Provided rehabilitative services to individuals who have been hospitalized to aid in their recovery from physical injuries and illnesses. Completed 3,000+ evaluations of client needs and abilities to create tailored solutions and facilitate their return to the highest level of independence. Effectively communicate during frequent interdisciplinary consultation with team members, clients, and leadership to address business goals.

Richmond, Virginia, United States

Conducted surveys to determine user needs & goals and competitive analysis for best practices which informed the creation of the RVA Square Dance website.Manage all social media pages, curate content, and promote the Richmond, VA Square Dance. I work as part of a team and together we have increased profits and attendance by roughly 50% to ensure hosting the dance is sustainable and fun.

Guide the product experience by combining clinical and UX insights during creation and testing of new features for hand therapy progression. Developed high fidelity clickable prototypes and then moderated three rounds of usability testing with 14 participants (testing ongoing).Collaborate with senior designers, engineering, and product managers to advocate for the user and the accessibility needs of different populations.

Led creation of a new feature to manage software subscriptions using a Role Based Access Control (RBAC) system.Conducted 6+ hours of user interviews and analysed 30+ data points on Freshworks CRM software to determine user needs and goals for the access control. Designed 43+ screens that make up the access control, which allows Therabyte staff to have a high level of control over subscription management.Collaborated with the VP of Product 1-2x weekly to reiterate on the design and develop product-led growth methodology for managing SaaS access control.

Richmond, Virginia, United States

In consultation with clients, I addressed deficits in the ability to perform basic tasks of daily living. Using specialized knowledge of individuals of dementia, I problem-solved solutions to behavior challenges and advised staff on how to implement these solutions. Conducted wheelchair evaluations with vendors, educated patients and caregivers, trained in adaptive equipment, and supervised therapy assistants.

Masters In Occupational Therapy

User Experience Design

Bachelor Of Arts - Ba, History