Roy Patterson Email and Phone Number

- Directly responsible for management of the southwest region, building mutually beneficial relationships and selling into outpatient rehabilitation practices employed with 15+ therapists. - Demonstrated ability to provide year over year growth to the southwest region, increasing market share and bookings from $596,000 to $704,000. - Diligently worked to partner and deliver complex solutions to many of the largest health systems and universities nationwide. - Proven ability to provide ongoing mentor-ship and coaching to both account management and regional sales executive teams.

- Management of the southwest region, selling into practices employed with 1 to 14 therapists. - Increased territory sales bookings from $40,000 in previous year to $596,000 in first 9 months.- Fostered a robust, sustainable network of prospects from Hawaii to Arizona, leveraging strong listening, presentation and closing skills to optimize sales results.- Proven ability to cold call, develop effective email campaigns, and conduct in-person demonstrations to showcase company value

- Conduct in-depth product demonstrations for prospects ensuring all objections and technical questions are addressed, while still developing relationships. - Create detailed Statements of Work (SOW) specifically tailored to individual prospects needs. - Manage all aspects of the DocuSign application including but not limited to sending of contracts, creating custom templates to streamline the contracting process, and facilitate meetings to ensure updates are made to all customer/internal contracts.- Develop internal sales processes to provide tracking and guarantee that all deadlines are met in the sales cycle.- Scoping of all HL-7 interfaces, APIs, and data feeds that are needed for individual prospects.

As a solutions analyst I actively resolve 80% of support tickets within 48 hours or less and only allow less than 10% of all outstanding tickets to be resolved in 8 days or greater. I review all interface as well as application support requests. Work diligently to provide accurate and fast solutions.

As the Account Manager of Midas Plus I worked diligently to be in contact with over 30 hospitals daily whether it is through phone calls or email. Handled all daily technical as well as clinical issues the site was experiencing. Maintained a percentage of 80% or greater of support tickets resolved within 48 hours and maintained a percentage of less than 10% of tickets resolved in 8 days or greater. I also strived to encourage clients to upgrade to the newest versions of Midas+. Emphasized the importance of having the best version Midas+ has to offer. I pro-actively scheduled meetings with clients and other appropriate internal resources. Also maintained meeting agendas, notes, action plans, and deadlines.

I strived to ensure that all customers visit to Costco was pleasant. Helped customers navigate the warehouse to find all their needed goods. Received many positive letters from satisfied customers. I also worked to promote the Costco executive membership. Persuaded customers to upgrade memberships so they could gain all the benefits.