Katelyn Rice Email and Phone Number

Engaging with potential and existing customers through various modes while upholding extensive confidentiality to ensure high quality purchases of companies' products are in favor of clients' brand guidelines and company goals. Developing strategies and driving the cross-functional execution to increase activation, adoption and retention to hit our growth targets.Educate and guide prospects through the buyer’s journey to help them see the value in Company branded merchandise. Regularly updating and analyzing the CRM system, as well as, conducting research on all social trends for advantageous consumer products that will inspire clients monetary engagement.Manage a pipeline of inbound and self-sourced leads to identify, engage, and develop relationships with potential buyers.Upselling and cross-selling merchandise to existing customers through strong negotiation skills that align with sales goals and quotas.Dissect and qualify prospects’ business goals to determine if it would be a strategic investment for both parties. Growing customer relations through lead generation of sales opportunities by committing to follow-ups.Close business with new and existing customers at or above quota level. Partnering with marketing and graphic departments to execute marketing strategy. Recommending skilled solutions to clients with the desire to enhance client satisfaction and proactively maintaining a clear crisis management plan that prepares for various outcomes through the identifiable risks.

• Acted as first point of contact for all customers entering the store• Experienced in visual merchandising and personal styling• Assisted in cycle counts and used retail analytics to meet monthly sales goals• Initiated new protocols for fellow employees to increase productivity by about 25%• Trained and mentored new staff to help improve job performance

• Act as first point of contact for customer inquiries • Resolve technical support issues and escalate when necessary• Educate and coach customers and peers on product features, usability and defects• Mentor new hires during their first customer interactions • Consistently meet or exceed monthly performance expectations

As a salesperson at Fall River, I assisted customers find vintage jewelry, coins and antiques. I worked with a variety of customers looking for coins missing from their collections to customers looking for the perfect vintage engagement ring.

• Assisted guests in ensuring that proper safety precautions are being followed• Recommended various establishments to guests based on needs and interests • Delegated tasks to ensure prompt service and attention to guest requests• Guided over 100 guests daily through various mountain terrain on horseback

Through high school, I worked at a local golf course to pay for golf lessons and range time. From this experience, I learned basic soft skills and began learning how to effectively talk to customers.