Supervising Editor
Lagg Services Llc
Edwardsville, Illinois
I began as a market research interviewer at LAGG Services LLC. I conduct customer satisfaction surveys recording people’s opinions of certain companies. I consistently meet or exceed the hourly quota. I have been a top interviewer since arriving on my first day on January 16, 2013. Upon February of 2015 I was promoted to supervising editor. I am responsible for reviewing data and editing the copy acquired by over 100 interviewers. Since my promotion I have trained over a third of our staff either one-on-one or in a group setting. I provide new employee orientation, coaching, and counseling. Also, I motivate employees. I worked closely with the head of staff keeping up-to-date status reports and coordinating appointments. I maintained and supervised over 100 employees. I presented options and alternatives to assist in making choices. I reported any unusual request or occurrences. I performed other duties as assigned. I worked nights, weekends, and holidays. The position required dexterity, sitting, walking, repetitive motions, hearing, visual activity, and on occasion lifting and carrying at least 40 pounds. I implement disciplinary action as needed and in consultation with higher authorities. I enforce policy and procedures. As a representative of management I support the mission, vision, strategic plan, and goals established by LAGG Services.
