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AeroLeads shows a matched LinkedIn profile for Katelyn Stapleton.
Katelyn Stapleton previously worked as English Teacher at Land O' Lakes High School and ASD Teacher at Watergrass Elementary School. Katelyn Stapleton holds Bachelor'S Degree, Psychology from Keiser University.
As someone looking to re-enter the employment field after having a child, I am looking for a remote position that offers a challenge as well as flexibility. I have a Bachelor of Psychology degree and my Associate of Education degree, which I used in my roles as both a Registered Behavior Technician and as an English teacher. These positions, in which I worked with children with developmental disabilities and teenagers, taught me how to be professional, patient, adaptable, and communicative. I also learned how to be empathetic towards others, always looking through the world from a different perspective. I was able to master time management, often juggling multiple clients, students and their individual needs at one time. In my time as a Customer Service Representative, I grew as an advocate for the customer, focusing on problem solving and customer satisfaction. I became adept at data entry and learning new systems. I found that I was naturally skilled at how to communicate and set customers at ease while making them feel confident that I could solve their concerns. I hope to find the right company that allows me to build on these abilities while learning new skills as well.
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As an English teacher, I created and taught curriculum as well as proofreading, editing andproviding feedback on English papers and assignments. I was responsible for data entryand monitoring of grades, behavior, and progress. I managed classroom behavior andresolved conflicts. I communicated with parents, teachers and administration regularlyin a professional manner.
As the ASD Teacher for a 3-5 grade classroom, I was responsible for the academicgrowth and behavior management of the students, as well as encouraging socialemotional and independent functioning skills. I created lesson plans per the curriculumand supplemented those plans with activities that suited each student’s academic needs.I wrote IEPs and completed FBA/BIPs as needed. I conducted assessments and testing,implemented schedules, collected and analyzed data, and communicated with parentsvia IEP meetings and Class Dojo.
I worked in a clinical setting, implementing behavior treatment programs for clientsusing both discrete trial and naturalistic styles of teaching to manage and reducebehavior and teach daily living and academic skills. As an RBT, I becameproficient in data collection and entry, writing daily and monthly progress reports, andcommunicating progress to parents verbally through daily reports and parent training.
I worked in both in-home and clinical settings, implementing behavior treatmentprograms for clients using both discrete trial and naturalistic styles of teaching. Ialso worked closely with clients focusing on functional communication training. Ibecame proficient in data collection, writing daily reports, ABC data collection, andmonthly progress reports as well as conducting parent training sessions.
I taught curriculum, created routine, ensured proper health and hygiene, inputassessments, interacted with and advised parents, as well as created a fun andsafe environment for children to flourish.
As a delivery driver, I answered phones, input orders, processed payments, and delivered pizzas and elite customer service daily. I also created pizzas and other food items, as well as meeting company standards for store cleanliness.
When I began employment with Alorica, I was hired as a Customer ServiceRepresentative (CSR). I handled high volume calls, provided answers and elitecustomer service, processed customer requests and made changes to accounts. Iwas then promoted to the Escalation Team, where I handled customer escalationcalls in which I resolved concerns and provided resolutions to dissatisfiedcustomers. From there, I became a Team Leader, a position that allowed me tolead other CSRs in customer service, how to navigate our processing systems,manage timesheets, and monitor and provide feedback on recorded calls. After afew months, I was able to transition to the email department, where I handledhigh volume emails, responded promptly and professionally to customers, metand exceeded department metrics, handled high priority accounts, and createdtemplates for other email CSRs to utilize.
As an appointment setter, I worked in a call center setting, placing cold calls to customers to set appointments for a free demonstration on water softener equipment.
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Katelyn Stapleton is based in Tampa, Florida, United States.
Katelyn Stapleton has worked for Land O' Lakes High School, Watergrass Elementary School, Bridging The Gap Therapy Solutions, Knr Therapy, and Primrose Schools.
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Katelyn Stapleton holds Bachelor'S Degree, Psychology from Keiser University.
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