Service Coordinator
CurrentAdministration and document management• File all electronic information in appropriate locations as per procedures.• Create and manage tickets for ceases and migrations away• Update tracking tools and ensure order information is comprehensive, accurate and kept upto date.• Complete and send regular customer updates as necessary• Management & processing of all received emails and correspondence• Telephone contact for inbound calls to team both internally and externally.• Demonstrate a professional e-mail and telephone manner and strong communication skills atall times.Customer Service• Communicate and feedback on order status to Project Managers/Co-ordinators andcustomers at agreed regular intervals via telephone or e-mail.• Ensure appropriate responses and actions are filtered down to all parties in a timely manner.• Escalate any issues where you are unsure of the required action.• Develop and maintain strong, professional relationships with customers, suppliers and internalstaff.• Ensure that all written and verbal communication with internal customers is professional andadheres to procedures.• Ensure excellent customer service.
