Kateryna Ivanova Email & Phone Number

Manchester Area, United Kingdom

• Administration and document management
• File all electronic information in appropriate locations as per procedures.
• Create and manage tickets for ceases and migrations away
• Update tracking tools and ensure order information is comprehensive, accurate and kept upto date.
• Complete and send regular customer updates as necessary
• Management & processing of all received emails and correspondence

Manchester, England, United Kingdom

• Subject matter expert on products provisioned by the team
• Confident in creating, and maintaining relationships with customers, internal teams and 3rd parties
• Identifying, managing and supporting any high-level escalations to ensure a positive outcome
• Pro-active approach to ensure orders are provisioned within SLA. Strong problem-solving skills and can work under pressure
• Confident and positive telephone manor in call handling with customers, 3rd parties and other TalkTalk teams for support
• Managing customers’ expectations in line with the product and service offering

Manchester Area, United Kingdom

• As Order Desk Coordinator, I deal with providing efficient administration and coordination support across all of orders that are being processed through the delivery cycle. Other responsibilities include:
• Ensure that the customer experience is exceptional and that CityFibre exceed expectations through efficient communication
• Work closely with Field Support Teams and City Teams to ensure timely communications and updates on the progress of all orders that have fallen into a delay on the day of installation
• Update and maintain Salesforce CRM system and live trackers, ensuring that all teams are providing relevant updates on time
• Provide daily and weekly reports internally and to our external partners
• Respond to customer enquiries in a timely and efficient manner

Shanghai City, China

I am working as an English teacher in ABIE school, China. - working with kids of different ages- Demos, presentations- preparing for the classes of different levels- improving and developing personal and specialized skills

Украина

- Writing articles in English- Translation articles, professional texts from English and in English- Translation and interpretation( Skype and tutoring)- Sales presentations and web content

Online

Zaporizka

- translation of letters, chats- the translation at personal meetings- writing of letters in English

Zaporizka

Performance of various medical manipulations:- bandagings- removal and processing of seams- pricks intravenous and intramuscular- droppers- assistance at a cesarean section- reception of pregnant women- maintaining hospital magazines - work with documents, work with people - performed by medical assistants, include operating computer applications- updating.

B/A, Translator/Linguist

Hsk-4 Certificate, Chinese Language And Literature, Certificate

Certificate, Web Page, Digital/Multimedia And Information Resources Design, Certificate

Activities and Societies: Adobe Photoshop

Bachelor Of Education Sciences, Translation(Russian-Ukrainian-Poland)

Activities and Societies: Deputy mayor, organizer of various events

Secondary Special Education, Nurse/Midwifery/Midwife

Activities and Societies: Volunteer, leading to a variety of activities, events organizer. The elder group