Kateryna Serhiyenko 🇺🇦 Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Oversee the roadmap and development of white-label event app tech solutions for hybrid events• Manage and administer the Software Development Lifecycle (SDLC) implementation • Coordinate cross-functional teams through the entire product development lifecycle, from ideation to launch, and work closely with stakeholders to ensure that the products aligned with business goals and objectives• Write product technical documentation with determined themes, user stories, acceptance criteria and feature requirements• Build complex admin products with multiple releases• Execute 0-1 product, namely BigMarker hybrid mobile app for enterprise clientele (see an example in the content section below)• Launch and develop new products and features on a regular basis as well as conduct maintenance of existing ones • Wireframe and design using best UX practices• Conduct the governance of product and business processes• Manage the backlog of product design team• Manage the product backlog• Work with marketing teams to communicate product launches• Conduct weekly product calls to highlight released features & products • Conduct demos and presentations for internal and externals teamsCheck out some highlights of my product portfolio in the content below.

Remote

• Built virtual events, conferences including webinars, agendas, expo halls, networking etc.• End to end project management of event production (see an example of the event demo attached below)• Onboarded customers and conducted trainings• Acted as a primary technical contact for the client during the virtual engagement process• Actively built and sustained positive client relationships which generated a repeat business • Escalated issues with internal and external teams on a constant basis • Created value in other areas of the business: 1. Collaborated with a marketing team in creating the blog post and brainstorming on partnership opportunities (see a blog post link attached below); 2. Contributed in optimizing internal business processes

Orlando, Florida, United States

• Conducted marketing, sales, and business development support to improve the company's performance • Conducted analysis on competitors, current customers, potential partners• Generated content for blogs and social media• Prospected target market

Orlando, Florida, United States

• Planned and executed events considering COVID-19 regulations• Negotiated contracts with sponsors/partners• Promoted events

Orlando, Florida Area

• Conducted projects related to structuring and organizing data/info in Excel; scheduled pre-cons• Conceptualized sustainability project to improve business relationship with exhibitors• Learned duties and executed tasks of HR, Inventory Control, Project Management departments

Orlando, Florida Area

• Provided marketing analytics support to sales, social media, and communications team• Developed new ideas on marketing strategy and hotel strategic partnership

Orlando, Florida Area

• Created investment summaries, costing, site visits and proposals for corporate clientele• Initiated 2020 Event Business Development plan - Marketing, Strategic Partnerships, Sales Generation

Orlando, Florida Area

• Updated Salesforce Lightning sales software and organized the contact list of customers• Conducted research of prospects, competitors, existing businesses on a daily basis

Orlando, Florida Area

• Oversaw 100+ event services associates, team leads and new hires of different nationalities• Resolved event-related problems by placing a client in the center• Identified areas of improvements for training employees and communication for departments• Coordinate room set-ups and manage all situations such as injuries, arguments, and emergency situations

Orlando, Florida Area

• Coordinated 60+ staff and completed 90+ flips in event space each month• Awarded as Employee of Month and winner of Student Union Shark Tank• Assist with the training of newly hired employee

Orlando, Florida Area

• Promoted to the Event Operations Specialist position• Set up audio/visual equipment and room setup for daily events and programs• Reported facility issues and concerns to the Building Manager• Interviewed and evaluated candidates during group interview process as a Group Facilitator• Selected to participate in the Leaders in Training program to learn about conflict management, team building, and value awareness

Orlando, Florida Area

• Recognized for performance excellence while creating an event planner’s experience• Greeted client on-site and troubleshot issues related to events

Product Management

Bachelor Of Science In Event Management, Hospitality Industry, 3.98

Bachelor Of Science In The International Economics, Economics