Katherine Hyde Email & Phone Number

• Greet customers and take their drink orders• Prepare and serve alcoholic and non-alcoholic beverages in a timely manner• Ensure the bar area is clean and well-stocked at all times• Provide excellent customer service and address any customer concerns or complaints• Handle cash transactions and maintain accurate cash handling procedures• Host and run in a team environment Brew Donkey tours

Montreal, Quebec, Canada

Legal assistant at a high volume, bilingual law firm specializing in corporate, family, and civil litigationResponsibilities include:• Maintain filing system both physically and electronically• Determine and establish office procedures and routines including bookkeeping and accounting, payroll, maintaining the lawyer's schedule, etc.• Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information• Prepare and file correspondence and legal documents into court for litigation matters• Write and proofread documents and correspondence to ensure compliance with legal procedures and grammatical usage

Montreal, Quebec, Canada

Onboarding restaurants and helping them succeed with sunday. Responsibilities include: • Manage negotiations and relationships aimed at establishing the foundation of a strong working, mutually beneficial relationship with our restaurant partners.• Rely upon prospecting skills to get meetings with decision makers at target restaurants; conduct meetings over the phone, video or in person, for the purpose of successfully launching the sunday product in restaurants.• Build and maintain strong interpersonal relationships with stakeholders in the restaurant industry.• Provide solution oriented, tailored customer support either in person or by chat to restaurants during the day, evenings, and weekends. Dealing with technical outages, feature requests, and other back office tasks.• Work under pressure, while adapting to constantly changing job tasks and sudden changes in processes and workflows.• Clearly communicate the value of sunday and its newest products and projects during live trainings at restaurants. • Help craft and redesign processes and complete process optimization projects with little to no supervision and feedback to ensure sunday can move quickly and succeed at scale.

Ensuring platform compliance in accordance with international regulations for e-commerce as well as processing requests for personal data of Shopify merchants.Responsibilities include:• Processing, responding to and producing requests for information from various international regulatory bodies, lawyers, and government agencies via Zendesk. • Working on regulatory tickets including investigating stores that are flagged to us as potentially fraudulent, conducting an internal investigation and taking action accordingly. • Answering emails on all questions that come in our queue through Zendesk regarding legal issues such as trademark infringements, takedown requests, criminal investigations and general questions from regulators and lawyers. • Establishing precedent and procedures on our team by implementing standardized communication, collaborating on correspondence and building and maintaining good working relationships with regulatory bodies, lawyers, and police.

Montreal, Quebec, Canada

Providing excellent, tailored, merchant driven customer service on live channels such as phones, chats and emails.Responsibilities include:• Supporting clients on live channels on a rotational basis as needed, being active on Slack with both my team and regional channels• Troubleshooting and resolving issues with merchants in a timely, efficient and effective manner while maintaining a conversation tailored to their growth as a business using Shopify • Answering emails on all questions that come to our platform regarding merchant experience including resolving technical issues on the platform, inquiries about billing and refunds, requests to make changes to their store to optimize their business as well as helping with third party aps and their setup when applicable • Engage in meaningful discussion to ensure that Shopify continues to provide the best support and features to merchants – escalating merchant frustrations, addressing concerns with merchants and providing feedback as necessary

Ottawa, Ontario, Canada

Access to Information and Privacy(ATIP) Clerk PM-01 Position ActingCR-04 Position Substantive Responsibilities include:• Processing ATIP requests for federally incarcerated inmates, lawyers, doctors etc. for court and personal file records. • Answering the 1-800 line for CSC ATIP and providing up to date information on the status of requests and the process of making one. • Correspondence via letters, email or phone calls with various employees at CSC in regards to the disclosure of files and requested information. • Triage of requests, triage of information received relevant to a request. Inputting data into Access Pro Case Management and Access Pro Redaction online systems.

Ottawa, Ontario, Canada

Legal assistance for a high volume law firm specializing in criminal law and family law matters. Responsibilities include: • Managing the firm’s general and specific office duties. Maintaining filing systems (both hard copy and electronic) for over 150 client files, managing calendars, ordering supplies, managing paper flow, faxing documents• Responsible for bookkeeping and managing personal business accounts and Trust accounts. Keeping record of transactions, organizing and recording all sources of income according to the Law Society of Ontario standards• Providing administrative support on client files. Coordinating meetings, making travel arrangements, transcribing audio, proofreading, photocopying and binding, creating and sending invoices, bills, and account letters • Managing the Legal Aid Ontario accounts of two lawyers simultaneously including amending certificates, requesting authorizations, corresponding with Legal Aid Ontario employees and clients to ensure all accounts are in good standing, processing billing• Providing legal administrative support on client files. Requesting disclosure, reading disclosure, communicating with clients, preparing and drafting subpoenas, letters, and forms for the court (such as a Bring Forward). Corresponding with the Children’s Aid Society of Ottawa, reading disclosure, coordinating meetings, drafting and submitting various legal documents (including Settlement Conference Briefs and Confirmations), filing documents at the court

Key holder/assistant manager performing all store duties and performing as the top salesperson for multiple years.Responsibilities include:• Providing tailored customer service while selling timepieces, accessories and watch kits. • Daily opening and closing duties including counting and balancing the till, recording daily sales, tracking inventory sold, cleaning duties, setting watches to the correct time, setting sales goals each day for individuals and the store• Responsible for the store's Instagram - making sure photos are added reflecting new in products, creating a nice feed for buyers to look at, organizing small photo shoots with staff to have them model new in pieces and advertising sales• Responsible for ordering new inventory when low stock or sold out, having meetings with companies such as Nixon to discuss new collections and creating orders for each release and new season. Unpacking inventory, inputting it into the system and creating merchandise displays with new products and features for the store• Participated in hiring of new staff: vetting resume, checking for online presence such as on Linkedln and Facebook, conducting interviews either alone or in a group, training new hires as well as developed training material