Katherine Asimah Email & Phone Number

Center Line, Michigan, United States

· Work as a liaison between other Case Managers, Providers and participant families.· Accurately prepares referral documentation to Providers for DME orders· Monitors participants eligibility status

Remote

• Creation of DME/Orthotics and Prosthetics Orders• Routing of Orders to servicing Providers• Management of Orders that have not been accepted; those that in progress with updates, rejections, and requests for cancellations.• Word-processes correspondence, reports and other documents as needed

Colorado Springs, Colorado Area

• Word-processes correspondence, reports and other documents as needed• Monitors and maintains student files and related duties• Assist in monitoring and maintaining student attendance records and generate related documents and reports• Collect money and monitor funds & Orders supplies and monitors budget• Performs data entry daily for attendance monitoring• Administers/monitors medication for students; documents all medicine or treatment administered or monitored• Provides diabetic and first aid assistance as needed

Colorado Springs, Colorado Area

• Interfacing with customers, logistics, and sales/service representatives to handle a variety of pre-sales service functions.• Responding to and provide assistance to Keysight internal customers in areas of repair / calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues and administration.• Responsible for booking orders and / or processing quotes. Resolves problems by applying established policies, procedures and tactics.

Colorado Springs, Colorado Area

• Evaluate and review collision claims; determine whether the claims require field physical damage appraisers to be dispatched for further inspection of damages.• Utilize strong problem solving, analytical, and organizational skills to examine and resolve customer concerns and claim coverage issues.• Develop and maintain professional relationships with Claimants and Repair Shops• Communicate and followed-up, with independent appraisers and customers concerning any questions on the claims process.• Proficient using CAS and Mitchell

Colorado Springs, Colorado Area

• Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.• Analyzes problems and provides information/solutions.• Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.• Thoroughly documents inquiry outcomes for accurate tracking and analysis.• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.• Researches and analyzes data to address operational challenges and customer service issues.• Provides external and internal customers with requested information.• Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.• Uses computerized systems for tracking, information gathering and troubleshooting.• Seeks, understands and responds to the needs and expectations of internal and external customers.

Greater Detroit Area

Note: Volkswagen Group used three contractors for the duration of my employment (Synergy Services, Dell, and TTi Global). Answer incoming calls for Volkswagen, Audi and Bentley Corporations. Communicate daily with customers, high-level employees and executive assistants. Demonstrate expertise in automating paper-based systems, typing letters, briefs, reports and memos, opening and sorting mail, updating records, and entering data into spreadsheets. Prepare company envelopes, creating labels; use weight scale, website and UPS label machine to complete UPS packaging. Data entry, scanning and distribution of incoming contacts. Daily and weekly reporting; filing. Make sound business decisions with little guidance.

Work From Home

Handling incoming telephone orders for Sears/Kmart customers. Servicing calls in an efficient manner. Placing orders for customers via client’s online order management system. Advising callers on order status. Resolving all other customer service inquiries. Make sound business decisions with little guidance

Greater Detroit Area

* Building relationships between potential/current customers and Saturn retail facilities; by providing sales leads to the facility. * Approaching customers and equipping them with requested information and resources prior to visiting the facility. * Providing the Internet Sales Manager with a qualified lead. * With the sales tracker process that Online Consultants use with customers visiting the website, my department was able to increase vehicle sales by over 20%.

Greater Detroit Area

Performs outbound calls to medical insurance provider. Reviews bills of patients and determine methods of billing according to their insurance benefits. Uses the Internet with conjunction of insurance websites to analyze billing data and determine client resolutions. Proficient in Administrative tasks. Assists Supervisor and Management team by running routine reports related to clients.

Greater Detroit Area

Handled incoming calls from current and potential customers of Chrysler and Jeep product lines. Utilized a variety of systems and web-based tools to research and resolve customer inquiries. Performed outbound calls to Chrysler lessees in regards to their leased vehicle.

Associate In Applied Science, Health/Health Care Administration/Management

Education record

Education record