Kathryn Baker Email & Phone Number

Washington D.C. Metro Area

Responsible for:Receiving, researching, and resolving queries from First Book members while acting as their liaison to First BookAssisting First Book Members in completing grant and promotional requirements as needed.Maintaining frequent communication with Members via telephone and email Educating new and existing Members about the First Book mission and modelCommunicating benefits and promotions to MembersUpdating, tracking, and recording… Show more Responsible for:Receiving, researching, and resolving queries from First Book members while acting as their liaison to First BookAssisting First Book Members in completing grant and promotional requirements as needed.Maintaining frequent communication with Members via telephone and email Educating new and existing Members about the First Book mission and modelCommunicating benefits and promotions to MembersUpdating, tracking, and recording information in databases and contact management systems relating to orders, invoices, inquiries and other pieces of informationManaging the tracking of books, invoices, payments and other items for specific partner groupsReviewing targeted and mass communications with First Book membership networkCompleting special projects as assigned. Some examples of projects: working on campaigns with other First Book departments, facilitating Members grant programs, providing research to advance First Book initiatives, designing book collections for the First Book Marketplace, supporting launch of new programs, helping plan events, and processing purchase orders received from First Book Members Show less

Responsible for managing diverse staff, frequently directing 3 or more employees● Ensure optimal customer experience by managing inventory and ordering product on a recurring basis, based on demand and season● Tasked with training new employees, due to positive attitude and ability to deal with high stress environments ● Served as acting Assistant Manager from December 2013­ February 2014, Godiva’s largest volume and most fast­paced time of year● Assist with payroll… Show more Responsible for managing diverse staff, frequently directing 3 or more employees● Ensure optimal customer experience by managing inventory and ordering product on a recurring basis, based on demand and season● Tasked with training new employees, due to positive attitude and ability to deal with high stress environments ● Served as acting Assistant Manager from December 2013­ February 2014, Godiva’s largest volume and most fast­paced time of year● Assist with payroll for an 12 employee store, strategize with manager how to best balance payroll guidance from corporate and staffing needs Show less

Recruited staff, managed office scheduling, and trained new employees with a focus on customer service and succeeding in a fast­paced and demanding work environment● Managed between 6 and 10 employees each shift● Served effectively as a liaison between student staff and full­time employees, mediating potential conflict and ensuring open lines of communication

Conducted final editing of new articles for AWCFS’ two national publications focused on women’s rights and child empowerment● Served as AWCFS representative at meetings with key Government of Kenya officials, focused on witness protection, post­election violence justice, and gender equality● Drafted AWCFS reports used by the organization to demonstrate appropriate grant use and appeal for funding from international donors● Organized and input data regarding regional… Show more Conducted final editing of new articles for AWCFS’ two national publications focused on women’s rights and child empowerment● Served as AWCFS representative at meetings with key Government of Kenya officials, focused on witness protection, post­election violence justice, and gender equality● Drafted AWCFS reports used by the organization to demonstrate appropriate grant use and appeal for funding from international donors● Organized and input data regarding regional statistics and event attendance, overhauled data organization for greater ease of access● Assisted in the organization and hosting of press conferences● Assisted AWCFS Executive Director and other senior staff in managing their daily schedules Show less

Bachelor Of Arts (B.A.), Political Science And Government

Ba, Political Science