Charles Spring Email & Phone Number

Washington D.C. Metro Area

Washington D.C. Metro Area

• Support clients with Salesforce and website needs and questions, managingsub-contractors to achieve team-based solutions.
• Salesforce focus: Process Builder, Workflows, VisualForce, iATS, FormAssembly, Drawloop.
• Website focus: WordPress, Drupal, Apache, LINUX, PHP, SQL, integration with Salesforce.
• Managing all service board requests, including communication with clients aboutexpectations.
• Responsible for monthly maintenance for over 10 sites.

Washington, DC

• Investigated and resolved data irregularities in database of over 35,000 contacts, 150,000 calendar entries, and 400 users.
• Designed and tested data reporting tools, as report needs grew in complexity.
• Coordinated improvements in user interface of case management system.
• Lead trainings on changes to user interface.
• Coordinated hardware purchases and upgrades, as staff size doubled to 90 employees.
• Maintained user accounts and security groups in cloud-based Office 365.

Guided development of CRM application system for over 500 applicants and agencies. Coordinated interviewing of over 200 applicants, utilizing staff and volunteers, through CRM. Created user guides and lead trainings on using the online system. Directed LVC's Americorps program for over 90 LVCers/year to receive the Americorps award. Strategized on how to.

· Mentored young adults as they explored issues of justice, community, and sustainable living.· Recruited and interviewed placement agencies each year, selecting ones that show a balance of a rewarding member experience, a compelling need, and accountability to the clients served.· Planned the National Orientation for LVC for 3 years, coordinating.

· Recruited and coordinated schedules of volunteers with diverse skills and abilities.· Led training for volunteers, drawing on outside resources and my own.

Washington, D.C.

· Mobilized over 300 members to take action, both at the city level and federal level.· Engaged Congressional offices to respond to issues affecting housing in DC.

· Analyzed abilities and limitations of team members in relation to project commitments, combining sensitivity and efficiency to facilitate consensus decision making.· Balanced multiple needs, schedules, and personalities to ensure sustained nonviolent actions.· While in the United States, used preaching, storytelling, and interactive skits to lead.

· Organized day-long strategy meetings with broad community and government representation, building allies to develop a county-wide housing trust fund.· Co-chaired affordable housing committee, guiding research and action plans.

· Maintained and installed computer systems, including SQL databases, Microsoft Windows and Office, Macintosh and UNIX, for research and teaching in several academic departments.· Bridged the technology divide with patience and easy-to-understand instructions when assisting novice users.

Bachelor Of Science, Mathematical/Computational Sciences

Activities and Societies: Stanford Band

Certificate Of Non-Profit Leadership