Kathryn Wright Email & Phone Number

Responsible for enabling the Fintech Enablement team to support customers using our Fintech products. Currently planning for strategic global expansion and program oversight.

Led and grew a Customer Service team in a fast paced, customer focused, start up. Focused on supporting my team who diligently supported small business customers by helping them handle payroll, HRIS, Timetracking, and Benefits needs. Our Customer Service team is focused on creating an exceptional experience for both our customers and our internal teams..

Greater Denver Area

Effectively utilized Situational Leadership, Coaching, and Relational Management styles to empower 30 individuals. Focused on building foundational skills, payroll and product knowledge, and utilizing Strengths to leverage unique talents, as well as utilizing value alignment in order to assist team members to hit monthly goals for CSAT, email productivity.

Greater Denver Area

I joined Gusto with the intent to help make small business owner's lives easier. I quickly became an expert in payroll and HR, expertly helping customers utilize the Gusto system in the manner best suited for their business. Consistently de-escalated frustrated customers through active listening, proactive communication, empathy, and energetic problem.

• Proficiently restrain animals for a variety of procedures including: doctor examinations, nail trims, blood draws, ear cleanings, medical injections, and subcutaneous fluids administration
• Successfully shoot digital radiographs on felines and canines
• Work with the team of doctors, technicians, and receptionists to provide quality and efficient care to patients
• Computer Skills include: Microsoft Word, Microsoft Powerpoint, Microsoft Excel, and Avimark
• Maintain a clean work environment throughout the day by mopping, disinfecting, and dusting whenever necessary. Attention to detail is vital in maintaining a sanitary work environment

• Led an officer team of 11 to run a Club of over 200 members. Encouraged and supported officer team to develop their professional and interpersonal skills.
• Implemented new online organization system allowing for more efficient officer meetings and better communication with members.
• Spoke to groups of incoming freshmen and their parents about pre-vet curriculum, Pre-Vet Club, and general CSU life.
• Executed Pre-Vet Day, an annual hands-on event for 200 participants, involving coordinating 50 volunteers, communicating with various faculty, and maintaining a high level of organization

• Administered informed consent and debrief for each participant running through the study
• Monitored participant’s brain waves using an EEG
• Ran participants through a computer based study
• Attended weekly lab meetings to discuss current studies being administered as well as research in the field

Hugo, MN

• Proficiently restrained animals for a variety of procedures including: doctor examinations, nail trims, blood draws, spays, neuters, ear cleanings, medical injections, and subcutaneous fluids administration
• Successfully obtained histories from clients for routine, sick, and emergency appointments
• Communicated information to clients both on the phone and in person regarding medication information, doctor’s recommendations, observation of their pet, and vaccine reactions to watch for, all in a clear manner that.
• Monitored patients after sedation, checking temperatures, pulse, and respiration rates, administering medication as necessary, as well as monitoring pain levels
• Worked well with the team of doctors and technicians to provide quality and efficient care to patients
• Effectively kept the hospital clean and organized by restocking supplies, cleaning and disinfecting after procedures and sick patients, and vacuuming at the end of the work day. Attention to detail was vital to keeping.

• Administered informed consent and debrief for participants running through study
• Guided up to 7 participants at a time through computer study, trouble-shooting computer issues as necessary
• Organized and scheduled about 50 participants from a management class, this involved email correspondence between myself and the participants
• Scheduled slots for each week for the research pool
• Attended biweekly meetings to discuss the study as well as other projects Ms. Onder was working on.

Bachelor’S Degree, Psychology

Activities and Societies: Pre-Vet Club: 2015-2016: Webmaster 2016-2017: PresidentCompleted a variety of hard sciences classes in addition.

Education record

Senior year of high school I took classes at Bethel University for dual college and high school credit

High School

Activities and Societies: Graduated with Honors Member of National Honors Society (Junior and Senior year)