Kathryn Mckelvey Email and Phone Number

Improving efficiency and increasing profits while managing day to day operations. Overseeing the labor costs and making sure it is reasonable to weekly sales. Scheduling. Hiring. Reaching our average sales goals, weekly and monthly. Encouraging the team to upsell and provide an outstanding customer service. Responsible for training new hires and making sure the team is up to date with their learning experience in our learning hub. Following a strict budget based on weekly sales on our truck order. Launching our new promotional signs and pricing and making sure our store is ready for the new upcoming promotions. Providing an excellent customer service and being a leader to the team. Bank runs, and making sure our safe is correct and we have sufficient amount of change to make it through our week.

Provided Customer service to clients via email and walk-ins.Provided quotes to our clients based on what the print needed. Whether or not it needed outside processing. Compared pricing for materials. Processed each PO that came in. Created purchasing orders when needed. Created new quotes when needed. Compared shipments with proper paperwork , such as cofc's and certs. Used a warehouse management system called Job Boss. Worked with World Ship and Fedex. Also worked with numerous types of Portals such as Ariba, Goodrich and Proterra.

Providing an excellent customer service to our clients. Ensuring our customers that their fulfillment needs are 100% taken care of. Corresponding directly with our clients via email regarding fulfilling order files, answering questions, and providing them with quotes with reliable delivery services. Constructing a positive business relationship with our clients is key. We collaborate with our clients to provide the most reliable service that won't break their bank. My responsibilities:• Organizing projects• Kitting• Picking• Shipping• Emails• Handling incoming calls• Receiving orders• Processing orders• Handling Returns• Data Entry• Receiving• Creating product labels• Importing new skus• Importing new UPCS• Importing the configurations for each sku• Manually creating skus• Manually putting in orders• Onboarding new clients• Managing filing system• Help organize and maintain office common areas• Recording information as needed• Creating, maintaining, and entering information into databases.• Maintaining office equipment as needed I worked with the following software:• Powerhouse (Warehouse Management System)• Endicia• Excel• Word• Adobe• FTP• Outlook• Fedex Toolbox• UPS Worldwide Shipper • DHL• DYMO

Customer service is something we want to provide. To introduce and sell the latest upgraded version of medical alert devices. To provide all information of our products to our clients and new clients, giving them comfortability to sign with a company that is trustworthy and will be there for all of their needs. Providing information about discount health coverage that can provide our customers with the comfort of knowing they can get the help with their out-of-pocket expenses for prescriptions, dental, or dr. visits, and more. Our plans can work as a supplemental plan as well work as a discount health coverage plan for those that have trouble paying for major health insurance. We provide all the tools and information needed to start up the health coverage plan and getting you covered the very next day. We have great pride in helping those that need help without of pocket expenses, but greater pride in helping those that are not insured and need coverage at a cheap price.. Providing an upbeat attitude.. Collections. Speaking directly with customers and help to solve their problems.. 150+ calls a day. CRM. Live Chat on our company website.. Ytell. Sales. Customer Service. Replying to applications submitted to us about health coverage. Live Transfers

Lead a team of 9 or more Handle truck orders / Inventory Helped employees achieve their Arby’s as well as personal goals.Lead team meetings as well as organized meetings.Ran and updated E-Train Trained employees Pricing signs Scheduling Maintenance Detailing Equipment Food prep Cashiering Providing excellent customer service .Handling bank deposits and change exchange.Entering information into Excel ( beef reports, sales reports, bread receipts, truck receipts, etc..) Creating flyers Fix equipment from time to time ( changing shake machines belts ) My responsibilities are leading a team. Making sure they learn all that there is to be learned, that ultimately leads them to success. To ensure that they felt part of a team. Succeeding each day by reaching our daily goals every day. Even help them achieve their own personal goals.As for the back round side of things, I ran the truck order, the inventory. When my general manager needed help to price the signs, I helped. I also held team meetings and helped organize those meetings by creating a planner. I also organized events. Providing great customer service to our customers by treating them with care and kindness. They were guests and soon became family to Arbys. I ran E-train. A computer program for our employees to train on everything they do in our store. Ensuring our percentage of employees trained was on point. All my employees had to be trained properly. I was the person who made sure that happened. Making sure our team never felt alone, and we had each others back.

Lead a team of 9 or more Handle truck orders / Inventory Helped employees achieve their Arby’s as well as personal goals.Lead team meetings as well as organized meetings.Ran and updated E-Train Trained employees Pricing signs Scheduling Maintenance Detailing Equipment Food prep Cashiering Providing excellent customer service .Handling bank deposits and change exchange.Entering information into Excel ( beef reports, sales reports, bread receipts, truck receipts, etc..) Creating flyers Fix equipment from time to time ( changing shake machines belts ) My responsibilities are leading a team. Making sure they learn all that there is to be learned, that ultimately leads them to success. To ensure that they felt part of a team. Succeeding each day by reaching our daily goals every day. Even help them achieve their own personal goals.As for the back round side of things, I ran the truck order, the inventory. When my general manager needed help to price the signs, I helped. I also held team meetings and helped organize those meetings by creating a planner. I also organized events. Providing great customer service to our customers by treating them with care and kindness. They were guests and soon became family to Arbys. I ran E-train. A computer program for our employees to train on everything they do in our store. Ensuring our percentage of employees trained was on point. All my employees had to be trained properly. I was the person who made sure that happened. Making sure our team never felt alone, and we had each others back.