Katie Boudreau Email & Phone Number

New York, New York, United States

Overlook the global Google Maps Platform Frontline Technical & Billing Support teams, Inbound Sales, and Abuse & Compliance operations.Lead Program and Project Management efforts for the Geo Enterprise Technical Customer Experience team.

New York City

Overlooking Support Vendor Operations for Geo Enterprise, focusing on Google Maps Platform.- Global PgM Lead for Technical and Billing vendor operations- Lead for Channels Support, including Chat and Phone- Location strategy- Hiring strategy

Greater New York City Area

- Overlooking global technical and billing vendor operations for Maps Platform Support- Cloud Platform Vendor Program Manager- Channels lead- Overlook Maps Platform communications for Support and Deployment- BRD writer extraordinaire- Also assist and lead a number of cross functional programs

Greater New York City Area

Manage multiple vendor sites for Google Maps APIs and Google Cloud Platform. I also program manage a number of programs and initiatives for Maps APIs and GCP Support.

Greater New York City Area

Work closely with product manager and engineering teams on Geo products. Helping to launch the future of Maps for Work products by writing BRDs, project charters, closeout reports, and more.Lead vendor efforts for Maps for Work Support team, overseeing 15+ agents' daily operations, leading meetings, meeting with vendor site management, site assessment, assisting with future planning, budget planning, and leading quality review efforts with vendor sites.I also handle escalations… Show more Work closely with product manager and engineering teams on Geo products. Helping to launch the future of Maps for Work products by writing BRDs, project charters, closeout reports, and more.Lead vendor efforts for Maps for Work Support team, overseeing 15+ agents' daily operations, leading meetings, meeting with vendor site management, site assessment, assisting with future planning, budget planning, and leading quality review efforts with vendor sites.I also handle escalations and assist other teams with customer issues for a variety of products.In addition, I assist with online help articles, knowledge base creation, and helping to build tools for the Geo Apps product suite, including creating troubleshooters and designing responses for users. Show less

Mountain View, Ca

*Enhancing user experience. Handling aspects of billing, licensing, tech, and more. * My job involves me working side by side with technical writers, members of the sales team, and engineers.* Some of the projects I've worked on include creating reports for various Geo products, creating troubleshooters for our customers to use, and improving internal and external documentation.* The main product I'm currently working on is Google Earth Pro, the professional version of Google Earth.

Mountain View, Ca

I worked as a contractor at Google on Google Earth Pro, the paid version of Google Earth. I assisted with billing, licensing, helping people figure out how to use the product, and suggested recommendations to better the product and overall customer experience.

New York City

Assist with production work, help on set, ticketing, assist with audience loading, seating, celebrity shuffling, and researching.

Hempstead, New York

I helped students learn how to use the editing software Avid, how to shoot their own material, and use cameras successfully in any sort of situation. I frequently worked one on one with students to edit packages for in school news programming.

Assisted with teaching students how to use cameras and edit packages with Avid editing software.

Go on the scene with reporters, perform interviews, write script, write articles for the web, and observe the world of breaking news.

I teach English and American Culture to students from China and who attend Hofstra's Grad School.

Every Wednesday, 6 p.m. - 7 p.m., I engineer the show Profit Express. The show is pretty interesting and has a bunch of cool guests on it all the time who talk about entrepreneurship, how to be successful, and what makes them tick.

As an intern this past summer I went on numerous shoots, performed interviews, researched topics, wrote stories for the website, and got a taste of producing by occasionally write script for the show, and helping it come together.

Wrote stories for the website, used and worked in iNews, researched stories, made contacts, made beat calls, went on the scene with reporters, and performed interviews.

I was responsible for taking orders, greeting guests, assisting in the kitchen, and ensuring the well being of the elderly residents.

B.A, Broadcast Journalism

Activities and Societies: Alpha Theta Beta, Phi Eta Sigma, WRHU, Lambda Pi Eta, Pi Sigma Alpha, Order of Omega, Golden Key Honor Society..

Education record

Activities and Societies: National Honor Society, Tiger Times, Peer Leaders, Connections.