Kathryn Carroll's Location
Kittrell, North Carolina, United States, United States
Kathryn Carroll's Contact Details
Kathryn Carroll work email
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Kathryn Carroll personal email
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About Kathryn Carroll
Goal-oriented professional with over 15 years’ experience with a Fortune 500 company in Sales Operations, Marketing and Logistics. Strong skills in sales support, remote management, administration and event management. Extensive experience in team development, project management and sales program development and implementation. Strengths include solid communication and problem-solving skills and adapting to change.
Kathryn Carroll's Current Company Details
Program Manager, Vertical Markets
Kathryn Carroll Work Experience Details
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Sr. Coordinator, Strategic Account ProgramsStaples Jan 2019 - Apr 2022 -
Customer Success ConsultantStaples Business Advantage Dec 2017 - Jan 2019North Myrtle Beach, ScPartner with Key Account Manager of complex and high-touch accounts to help maintain the account and build relationships, serving as the go-to contact for any service escalations and account maintenance needs. Determine root cause and resolve customer issues including, but not limited to, delivery, website updates, credit/billing, product/stock, complex returns, vendor inquiries and installations. Liaise with other internal support teams to best service accounts and ensure that internal resolution has been achieved.
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Administrative/Logistics SupportShalag Us May 2016 - Dec 2017Oxford, NcProvided administrative support and served as backup to the finance, purchasing, customer service and HR departments as well as backup for the EA in support of the CEO. Assisted with on-boarding new associates by completing I9 and e-Verify forms, payroll setup, ordering uniforms, and other duties as needed as backup to HR. Served as payroll administrator by reviewing weekly payroll as well as accruing for and tracking all ETO and entering all payroll related journal entries. Responsible for creating Purchase Orders for fiber, obtaining appropriate approvals, submitting orders to suppliers and tracking shipments. Worked closely with customs broker, trucking companies and suppliers to resolve any issues and ensure product was received as expected. -
Sr. Manager, Admin Field Sales SupportStaples Business Advantage Sep 2014 - Feb 2016Henderson, NcLed, managed and developed a team of 70+ field sales admins and their managers across the country in support of the North American Contract Sales Organization. Optimized efficiencies by leveraging individual and team strengths and driving consistency in process and support nationwide using tools such as Salesforce.com and internal focus groups. Drove cross-team collaboration and encouraged others to look for innovative ways to accomplish goals resulting in the sense of one team, rather than separate entities. Inspired a high-level of commitment and performance creating a culture of respect and inclusiveness.
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Administrative Support ManagerStaples Business Advantage 2010 - 2014Henderson, NcLed, managed and developed a regional team of 19 administrative assistants in consistently supporting the Staples Advantage South Region field sales organization. Developed and implemented a successful monthly recognition program for the South Region that was adopted and rolled out nationally. Worked closely with HR partners to create and successfully roll out a new I9/e-verify process supported by the field sales admin organization. Planned and coordinated off-site Regional Managers Meetings.
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Regional Admin SupervisorStaples Advantage 2008 - 2010Henderson, NcManaged, led and developed a team of six market sales admins to ensure compliance with company standards and all required service levels were met. Standardized the Business Development hiring process with the Regional Coach and rolled it out nationally to ensure a successful beginning with the company and to reduce turnover. Facilitated cross-training of Staples and CE Legacy administrative teams to ensure uninterrupted support to the sales organization regardless of platform. Collaborated with Regional Vice President to create, maintain and analyze regional reporting used in tracking sales representatives against goals.
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Sales & Territory Admin/Sales Support SupervisorCorporate Express Dec 2006 - Jul 2008Henderson, NcAdministered the sales compensation system in support of the sales force and management teams. Provided sales related and ad-hoc reporting for the market in support of sales and customers. Worked with senior level management to create and maintain individual sales quotas. Researched discrepancies and ensured sales representatives commissions and bonuses were paid accurately. Planned and coordinated Sales Meetings, both off-site and on-site as well yearly awards trips for high performers. -
Executive AssistantCorporate Express 2001 - 2006Henderson, NcSuccessfully planned and executed yearly sales meetings and special events for groups of 150+ sales professionals and customers including the 2005 Men’s and Women’s US Opens’ in Pinehurst, NC. Provided full administrative support for the Division President and Vice President of Sales & Marketing inclusive of outlook management, conducting research and meeting management. Produced PowerPoint presentations, division Business Reviews and various excel based reports used in tracking sales teams success against goals.
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Marketing AssistantCorporate Express 2000 - 2001Henderson, NcPrepared customer business reviews, custom order forms, custom catalogs and RFP responses for the sales force. Successfully coordinated Vendor Trade Shows and Sales Team meetings. Composed a monthly sales newsletter containing relevant company information and recognition’s.
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Planogram SpecialistVariety Wholesalers 1994 - Dec 2000Henderson, NcWorked directly with corporate buyers to create and maintain all plan-o-grams, schematics and store layouts using MarketMax (SpaceMax) software based on required min/max levels and historical sales. Photographed sale items for use by the advertising department.
Kathryn Carroll Skills
Sales Operations
Salesforce.com
Marketing
Team Building
Sales Process
Microsoft Excel
Management
Forecasting
Leadership
Spreadsheets
Customer Retention
Customer Satisfaction
Retail
B2b
Process Improvement
Training
Coaching
Supply Chain
Analysis
Outlook
Financial Analysis
Negotiation
Customer Service
Solution Selling
Purchasing
Accounting
Call Centers
Microsoft Office
Microsoft Word
Inventory Management
Time Management
Contract Negotiation
Powerpoint
Sales Presentations
Team Leadership
Budgets
Data Entry
Operations Management
Key Account Management
Peoplesoft
Project Management
Apollo
Strategic Planning
Executive Support
Event Planning
Webex
Visio
Ariba
Microsoft Publisher
Payroll Administration
Kathryn Carroll Education Details
Frequently Asked Questions about Kathryn Carroll
What is Kathryn Carroll's role at the current company?
Kathryn Carroll's current role is Program Manager, Vertical Markets.
What is Kathryn Carroll's email address?
Kathryn Carroll's email address is ka****@****les.com
What schools did Kathryn Carroll attend?
Kathryn Carroll attended Vance-Granville Community College.
What skills is Kathryn Carroll known for?
Kathryn Carroll has skills like Sales Operations, Salesforce.com, Marketing, Team Building, Sales Process, Microsoft Excel, Management, Forecasting, Leadership, Spreadsheets, Customer Retention, Customer Satisfaction.
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Kathryn Carroll
Operations Management | Client & Campaign SpecialistNew York City Metropolitan Area2flatironmedia.com, flatironmedia.com -
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