Kat Baker Email & Phone Number

Ireland

Managing a team of Success Managers and Lead Success Managers who work with learners to empower them to reach their career goals and full potential on online courses from LSE, King's College London and Cambridge University ICE.

Dublin, Ireland

• Member of the DEI taskforce committed to making the company more diverse, equitable & exclusive
• Currently leading the LGBTQ+ inclusivity circle and designing training for underrepresented leaders
• Working to improve accessibility options for those who are Neurodiverse or have a disability
• Growing a culture that fosters inclusion and empowers all team members to contribute constructively

Dublin, Ireland

• As Lead Success Manager for Product Management and UX Design Career Accelerators my responsibilities and achievements include:
• Managing onboarding & orientation for multiple learner cohorts, maintaining a melt rate of less than 2% through webinars, group coaching sessions & workshops.
• Managing a team of Success Managers to provide a best in class level of support for learners and achieve a progression rate of +95%. This metric is achieved by early identification of at risk learners and using.
• Closely collaborating with learning designers, career coaches SMEs and lecturers to deliver continuous improvement to product and processes and achieving CSAT of 4.5
• Managing the Employer Project process with high profile employer partners such as Sky, DocuSign, Thoughtworks & Creative Navy to deliver team based Employer Projects. 100% of partners have committed to running.
• Selected for the new Growth Ops team, working cross functionally to deliver creative and impactful solutions to business challengesCommunity Strategy Project Lead

Dublin, County Dublin, Ireland

• EI Travel secured a contract to deliver cycle hire & transport across the newly opened Limerick Greenway. As project manager I delivered:
• User Research & App Prototype developed with Balsamiq
• Logo & Branding design
• Stakeholder Management with local council
• Research & selection of bike rental management platform
• Community development with local businesses to feature on the Limerick Greenway app

Dublin, Ireland

Managed project and team in preparation for company rapid scaling to 5x number employees. Project included development of onboarding courses, rapid integration training for company culture, values and working in collaborative online teams.

Dublin, Ireland

• Digital Transformation - Responsible for the learner experience as the company converted in person courses to hybrid & online. Drove continuous improvement through user surveys, focus groups and class rep system to.
• Designer of Engagement tools - Design and implementation of engagement and escalation tools led to an 80% drop in complaints.
• Student Support - Design and implementation of individual coaching services saw course completion increase from 80% to 95% over 3 years.
• Design & Creation of Coaching Curriculum - Level 7 & 8 - Development of coaching sessions to complement academic delivery. Content development of materials and assessments including rapid team formation framework, lean.
• Delivery of over 500 online coaching sessions to cross functional, international teams at Level 7 & 8. Delivered within academic modules, coaching sessions developed teamwork, leadership & conflict resolution skills.
• Entrepreneurial Project Mentor & Pitch Coach - Level 8 - Project Mentor for capstone projects for academic teams developing digital business ideas with commercialisation potential.

Dublin, Ireland

Facilitated learning for large groups of learners in Digital Business modules & mentored capstone projects delivering websites to external companies.

Dublin

• Sock Monster Media created multi-platform edutainment products that targeteda gap in the market between games children wanted to play and their parentspreferred purchases. Notable achievements for Sock Monster include:
• Successfully pitched for places on 2 accelerator programs: NDRC (GamePad) &DCU Ryan Academy (Female Propeller Program).
• Winning GamePad: Best Games Company.
• Securing funding from NDRC, DCU Ryan Academy & Enterprise Ireland.
• Content Development of iPad apps, X-Box Kinect game & book series.
• Workshop Series introducing disadvantaged children to digital technology.

Projects included weddings, portraits, head shots, portfolios & events

Ireland And UK

• Photo Corporation was the largest international photography chain for familyportraits. I progressed quickly in the company to become Area Trainer for Sales andPhotography. Key responsibilities included:
• Individual Training - Induction, photography, sales, health & safety.
• Group training - Product quality, sales figures & customer experience.
• Exams & Assessments - for progression through company levels & salary bands.
• Opportunities Development - Identifying new locations and developingrelationships with host stores to secure optimum locations and promotion.

Bachelor Of Business (Honours), International Business, Distinction | Gpa 81.5

Digital Production Management, Marketing/ Project Management, Distinction

Member of award winning 'Team of the Year'

Higher Diploma Management, Business Management, Distinction

Marketing, Distinction