Kathryn Cox Email & Phone Number

San Diego, California, United States

• Manage scheduling across multiple sites and providers for various developmental therapies, ensuring efficiency and accuracy in all processes. • Provide key insights into the development of programs and offer suggestions for operational improvements based on SOPs and best practices.• Successfully influenced changes in company restructuring plans by recommending policy modifications (e.g., preventing centralizing emails into one inbox).• Collaborate with IT teams to provide… Show more • Manage scheduling across multiple sites and providers for various developmental therapies, ensuring efficiency and accuracy in all processes. • Provide key insights into the development of programs and offer suggestions for operational improvements based on SOPs and best practices.• Successfully influenced changes in company restructuring plans by recommending policy modifications (e.g., preventing centralizing emails into one inbox).• Collaborate with IT teams to provide scheduling best practices for new platform developments, ensuring alignment with operational needs.• Conduct quality assurance testing on new scheduling products/features to identify bugs and suggest improvements.• Oversee provider schedules, handling onboarding, session maintenance, and PTO coordination, while communicating with families regarding changes and scheduling adjustments.• Thrive in high-pressure situations by multitasking, prioritizing, and collaborating daily with teams such as ABA, counseling, medical, and billing.• Consistently praised for teamwork, communication, and commitment to improving processes as the company grows and expands into new regions. Show less

• Delivered exceptional customer service by resolving issues and providing solutions, contributing to customer satisfaction and retention.• Played an active role in developing and testing a new company website, offering insights on efficient platform usage and functionality. • Recognized for leadership skills, frequently assisting management with operational tasks and being a go-to resource for application troubleshooting (e.g., ZenDesk, Shopify). • Demonstrated attention to detail… Show more • Delivered exceptional customer service by resolving issues and providing solutions, contributing to customer satisfaction and retention.• Played an active role in developing and testing a new company website, offering insights on efficient platform usage and functionality. • Recognized for leadership skills, frequently assisting management with operational tasks and being a go-to resource for application troubleshooting (e.g., ZenDesk, Shopify). • Demonstrated attention to detail in inventory accuracy and manufacturing issue resolution, improving overall system functionality. Show less

Gaslamp San Diego, Ca

• Assisted in training new team members and provided leadership in the absence of store managers.• Compiled and communicated business analytics to the team, helping inform decision-making processes.• Took initiative in shop organization, repairs, and creative product customization (e.g., feather clusters for hats).• Fostered strong communication within the team and with customers, ensuring smooth operations and excellent service. • Allowed unique permission to create my own… Show more • Assisted in training new team members and provided leadership in the absence of store managers.• Compiled and communicated business analytics to the team, helping inform decision-making processes.• Took initiative in shop organization, repairs, and creative product customization (e.g., feather clusters for hats).• Fostered strong communication within the team and with customers, ensuring smooth operations and excellent service. • Allowed unique permission to create my own feather clusters and to make minor repairs on hats. Show less

Boston

• Recognized for my representation of the company by the fourth generation owner Ben Goorin. Acknowledged for my desire to strengthen the entire company not just our shop.• Able to network outside of work with the intent of collaborating with other companies in the community to find common threads to increase business. • Become a confident team member and leader; recognized for my motivation and ability to seek out and attend to anything that my leaders need assistance with.• Along… Show more • Recognized for my representation of the company by the fourth generation owner Ben Goorin. Acknowledged for my desire to strengthen the entire company not just our shop.• Able to network outside of work with the intent of collaborating with other companies in the community to find common threads to increase business. • Become a confident team member and leader; recognized for my motivation and ability to seek out and attend to anything that my leaders need assistance with.• Along with regular shop operations, I’ve learned how to understand, analyze, and communicate the business analytics to the team. • Proven exceptional organizational skills; strives to make the shop an easy place to work in. Was responsible for compiling our shop contacts binder to centralize all the merchants’ contacts for the shop.• Brainstormed concept ideas for events in the shop that would bring in customers, then work to make some of those ideas come to fruition. Which involved getting bands to play, getting sponsors, and promoting.• Excellent ability to communicate with each other, the rest of the company, and customers allowed our shop to strive as a team. Show less

24 Spice Street, Boston, Ma 02129

• Collaborated with the team in coming up with creative marketing strategies for the events/bands we represented• As a company team member, using both research results and brainstorming, suggested ways to make the company succeed. • Compiled correct reference data that was needed for software that was being created• Helped in the research and development of our strategy/budget for our trip to Austin, TX for SXSW• Assisted in creating a media campaign for presskit.to to launch at… Show more • Collaborated with the team in coming up with creative marketing strategies for the events/bands we represented• As a company team member, using both research results and brainstorming, suggested ways to make the company succeed. • Compiled correct reference data that was needed for software that was being created• Helped in the research and development of our strategy/budget for our trip to Austin, TX for SXSW• Assisted in creating a media campaign for presskit.to to launch at SXSW (2012); including the planning of events, making of pictures for banners pamphlets and banners and buttons for distribution. Gave tutorials and shared the product to new people at all chances.• During the SXSW road trip networked to help advance our company and our projects. • Collaborated with the team on planning SXSW events, finding sponsors and bands and then getting the word out about it, and then the actual production of the night of the events. • Wrote Blogs for the Indie Ambassador blog page• Assisted with the marketing campaigns and promotions for Magner’s and Live Nation to a target audience – at times creating guerilla marketing campaigns to implement around the area• Shared our performance calendar with local Boston publications promoting our client’s performance videos• Was responsible for gathering data and statistics from our website to identify user trends Show less

• Worked closely with customers to assist them with anything they needed• Became knowledgeable about the products and the music culture the brand is centered around• Was aware of the financial needs of the company and worked to improve this situation

Degree: Bachelor Of Science, Music

• Minor in Business Administration • Taken Courses in: Accounting, Marketing, Music Promotion, Recording, Artist Management, Histories.

General Studies