Katie Hamilton Email & Phone Number

Buffalo, Ny, Us

Elma, Ny

As I started this position, my team and I were tasked with taking over customer communications pertaining to delivery schedule. With the company's recent change to value streams and new approach to planning, I established regular communication channels with the customer base to discuss delivery commitments and delays. In order to keep track of our ever growing customer requests, I coordinated the implementation of Hubspot CRM system. I trained my team to negotiate priorities and anticipate customer responses with a focus on being proactive. I coached and developed a team of Sales Administrators, equipping them with the skills and knowledge to transition into Customer Success Specialists.

Elma, Ny

Because this position was newly established, I played a key role in organizing and standardizing the department, ensuring compliance with quality standards in a highly regulated industry. I oversaw the line management of up to five Sales Administrators, developing procedures and defining priorities for the Sales Administration team and customer-facing roles. I also designed a new employee training program that the team could manage independently. Some of these processes and procedures were successfully adapted for use by a subsidiary company.As the primary escalation point for complex customer concerns, I engaged directly with customers through video calls and in person. I collaborated daily with various departments to ensure customer satisfaction, which involved guiding the development of delivery recovery schedules, managing inventory returns, debit transactions, and overseeing VMI. I gathered customer forecast and delivery schedules and created an analysis report that provided operations with insights into trends and anticipated resource needs.My role was multifaceted, balancing department leadership, return business oversight, and managing projects that enhanced company profitability. Many of these projects were aimed at optimizing the company's position for contract negotiations, such as improving turnaround time in the repair business, which led to a 60% increase in pricing and profits. In another project, I led a cross-functional team of salespeople and engineers to create content for the website and technical presentations that drove business growth.

Elma, Ny

I began this role as a temp, serving as the backup for the entire Sales Administration team, where I quickly learned all aspects of their responsibilities. This included updating forecasts and delivery schedules, evaluating and processing purchase orders into the ERP system, and maintaining sales orders. I also managed communication with customers and coordinated their requests with operations, engineering, quality, and accounting departments.After being hired on permanently, I identified opportunities to further my understanding of the company while contributing to process improvements. I collaborated with various departments and customers to prioritize, expedite, and close over 200 aged production return orders. I developed a rotary pool process and implemented a daily report to track returned products, allowing us to expedite parts based on customer feedback. My in-depth knowledge of the company, its processes, and systems led to my selection as the ideal partner for a cross-functional team, where I played a key role in testing, troubleshooting, and ultimately leading the implementation of four ERP modules.

Getzville, Ny

At Citibank, I worked as a temporary employee in their LockBox department, where I accurately entered and processed data within the provided databases, ensuring the integrity of the information. I upheld strict confidentiality for both customer and company data, adhering to privacy standards. Additionally, I supported the training of new employees on database procedures, guiding them in the protocols and tools necessary for effective data management.

Buffalo, Ny

At the Roswell Park Alliance Foundation, I utilized Raiser’s Edge, Blackbaud, and Excel to edit and link donor information within the database, ensuring accurate and up-to-date records. I processed donations for various fundraising events, including the Ride For Roswell, where I recorded cash, check, and online donations received from individuals and teams. Additionally, I formulated spreadsheets to catalog these donations, providing a clear and organized overview of contributions for effective tracking and reporting.

Niagara University, Ny

As a student at Niagara University, I worked in the library, where I checked out materials, shelved books, and assisted patrons with research questions. In my last two years, I supported the research librarian, gaining valuable research techniques and real-world insight into data analytics. I also assisted senior staff members with seminars and research. Additionally, I trained 20 new employees on library procedures and organized 20-25 student workers each semester, helping with scheduling complications.