When I was in college, I was selected to be part of the Cougar Guard, the group that cared for the university’s live cougar mascot, Shasta. Caring for Shasta included hands-on interaction with her. Little did I know that this experience would set the tone for my entire career.I grew up in a family of helpers. My mom and my great-aunt were always doing something to help others. I watched and learned, and helping others became a part of who I am, but it wasn’t until I joined and moved up in the ranks of the Cougar Guard that I realized the world of training is where my helping would take place.Part of my role was to train new members how to interact with Shasta, and it involved teaching them a whole new language – the language of the big cat. That’s when I fell in love with training.Since then, each position I’ve held has contained a training component: one on one, small group, large group, coaching, and mentoring. I’ve honed my skills continuously, and one of the things I’ve learned is that training has a strong customer service component, regardless of subject matter or industry.My trainees are my clients. I want to provide them with the best service possible, and that includes meeting them where they are and guiding them along the path to get where they need to be in order to excel at their jobs. I learned early on that taking time to listen and connect is a major component in reaching a successful outcome. Being able to adjust my training approach on the fly is another key. When I trained employees in Puerto Rico, I modified my training on the spot after learning they translated terms internally from English to Spanish and back again.As you can see, training is one of my passions and I enjoy helping develop people to their full potential. I’d love to connect with you to discuss what I can offer to your company in terms of training and developing your staff or clients.
Listed skills include Training, Employee Relations, Human Resources, Leadership, and 44 others.