Kathy Canaday Email & Phone Number

Denton, Tx

Team Lead for R6 PA Regional Operations and POC for the State of Arkansas.

Fema Region Vi

• Assists in the preparation, review of all project applications and supplements, with associated Damage Survey Reports or Project criteria; recommending approval and processing of payment;• Prepares inspection reports, final vouchers, and Federal and/or State audit reports on public assistance programs and prepares recommendations for follow up actions;• Responds to various correspondence concerning public assistance operations and program from governmental offices and agencies… Show more • Assists in the preparation, review of all project applications and supplements, with associated Damage Survey Reports or Project criteria; recommending approval and processing of payment;• Prepares inspection reports, final vouchers, and Federal and/or State audit reports on public assistance programs and prepares recommendations for follow up actions;• Responds to various correspondence concerning public assistance operations and program from governmental offices and agencies, individuals and groups of the general public and volunteer organizations;• Responsible for advice and guidance concerning the full range of grants, agreements, disaster assistance determinations, and other Public Assistance programs administered by the closeout center;• Advises management and staff on matters concerning grants and cooperative agreements with Federal, State, and local (non-federal) agencies, memoranda of understanding, and relevant laws;• Provides technical assistance to State Officials, project applicants, and subgrantees regarding closeout. Show less

Analyze customer service data from surveys, old records, or case studies, using statistical software. Prepare and present summaries and analyses of survey data, including tables, graphs, and fact sheets that describe survey techniques and results. Produce documentation of the questionnaire development process, data collection methods, sampling designs, and decisions related to sample statistical weighting.Review, classify, and record survey data in preparation for computer analysis… Show more Analyze customer service data from surveys, old records, or case studies, using statistical software. Prepare and present summaries and analyses of survey data, including tables, graphs, and fact sheets that describe survey techniques and results. Produce documentation of the questionnaire development process, data collection methods, sampling designs, and decisions related to sample statistical weighting.Review, classify, and record survey data in preparation for computer analysis. Support, plan, and coordinate operations for single or multiple surveys. Serve on behalf of a PFT 14 in their absence. Served as Lead over a staff of 3 GS 9s and GS 12 for the design and rewrite of the Internet RI and HL survey which include questionnaire design, development of reports and analysis.Provide section-wide technical support including planning, analysis, development, implementation, maintenance, and enhancements related to CSA systems’ programs, policies, procedures and tools. Develop, test and implement new technologies for CSA Systems. Develop and present System Change Requests (SCR) for submission to the Technical Review Committee (TRC). I use judgment and discretion in interpreting and revising existing policy/regulatory guidance.Served as the Public Assistance Customer Satisfaction and Program Effectiveness Survey Project Lead in FY 2011-FY2012. Coordinated with NPSC OPS at Headquarters and Public Assistance Headquarters to develop a strong and effective business approach to resolving issues an establishing project plans to set up the program. Served as Lead over a staff of 16 Customer Service Specialists, DAEs and local hires. Collaborate with other customer service specialists in the planning, implementation, and evaluation of surveys. Determine and specify details of survey projects, including sources of information, procedures to be used, and the design of survey instruments and materials. Show less

Ph.D. Higher Education Administration, Administration

Minor: Computer Education and Cognitive Systems

M.S., Home Economics