Kathy Collier Email & Phone Number

Houston, Texas, Us

Palo Alto, Ca, Us

• Program management, including self-insured medical, fully insured medical, dental, vision, voluntary benefits, and family building programs. Communicated professionally with internal and external partners. Ensuring vendors met required service levels, and within budget. • Responsible for accurate benefits administration of full suite of health and welfare benefits for over 50,000 U.S. and Canada employees including retirees. • Assisted with implementation of various vendors using sound judgment based on corporate practices and past experience. • Project lead for Health & Welfare ERISA claims and appeals process. Setting up and leading meetings with Senior Executives.• Created and reviewed communications including Summary Plan Descriptions (SPD), benefit guides, presentations, procedures, and project plans.• Responsible for complex and day-to-day employee escalations using critical thinking skills and collaboration with vendors.• Presented new employee onboarding virtually and in person.• Collaborate with legal, Diversity, Equity & Inclusion (DE&I), Human Resources Global Services (HRGS) and payroll. • Managed annual open enrollment process for actives and retirees. Coordinated in person and virtual benefit fairs, and wellness events across major U.S. sites.

London, Gb

• Responsible for overall management of ERISA claims & appeals process life cycle exclusively for Hewlett-Packard Company• Managed the incoming ERISA claims process, reporting requirements and timing according to DOL regulations• Responsible for crafting correspondence for approved and denied claims in accordance with upper management expectations• Worked closely with AonHewitt Associates personnel as well as Hewlett-Packard personnel in a liaison role, as well as researching and preparing conclusion based on past precedence, escalating issues as needed• Responsible for preparing second level appeal cases in accordance with HP practice • Lead presenter of second level appeal cases to HP senior management on a monthly basis• Assisted Hewlett-Packard with review of annual enrollment materials, systems requirements, vendor tools • Assisted with special projects such as Dependent Audit, Enhanced Early Retirement, and review of Summary Plan Descriptions.

Palo Alto, Ca, Us

• Program Manager for ERISA claims and appeals process while outsourced to Hewitt Associates• Liaison with Hewitt Associates personnel as well as HP personnel verifying research of appeals is in accordance with company practice as well as DOL regulations.• Worked closely with employees on daily basis regarding Health and Welfare benefit issues, Disability, and Leave of Absence issues. Required close coordination and partnering with legal, benefit vendors and program managers to ensure compliance and alignment with plan provisions and policies. • Key team lead for escalated employee issues and sensitive employee issues • Assisted with review of Annual Enrollment materials, systems, requirements, vendor tools and HP Summary Plan Descriptions• Conducted new employee benefits orientation • Assisted with vendor management, escalating key issues as appropriate to program managers.

Palo Alto, Ca, Us

• Assisted HR Managers with coordination of issues, leave of absence reporting, and exit interviews as it pertained to the manufacturing population.• Responsible for fielding questions from employees on benefit practices, life events, 401(k) enrollment, as well as HR questions related to pay, shift differential, and time off. • Responsible for entering employment performance data, pay changes, and time off in HP payroll systems, as well as filing employment and benefit paperwork.• Worked closely with line managers, payroll, and benefits personnel.

Pending, Business

Pending, General Studies

Diploma, General Studies

Various Studies