Kathy Craft Email and Phone Number

4/2017-PRESENT ANALYST,SALES SUPPORT Provide support to sales team assisting them with all inquiries regarding policy, procedures, customer information, marketing materials and reporting Respond to vendor management questionnaires from customers. Keep current with internal standards for Compliance, IT and our third-party vendor requirements Research MI submission inquiries including rate discrepancies, status and guidelines from sales and customers  Facilitates updating customer information such as mergers, name changes and acquisitions Issue’s system credentials to customers for integrations and ArchMI CONNECT Provide technical support for sales and customers regarding ArchMI CONNECT, LOS and PP&E integrations Master Policy applications Continuously look for process efficiencies  Keep current with Corporate initiatives and serve as a SME on continuing projects regarding credit policy, system enhancements and customer relations SALES OPERATIONS DIRECTOR UNITED GUARANTY CORPORATION 5/2013-12/2016  Ensured that sales team and the customers have the tools needed for successful relationship Worked with different Business units on corporate initiatives for all web-based systems and integrations, servicing and credit policy changes. Made sure all necessary communication was made to the customers both internal and external and sales with proper execution via marketing material, announcements, and training Assisted Sales Representatives with reporting Created customer presentations for sales SME for customer facing Material SME on integrations, MIGuide, and development of system enhancements for internal and external integrations Proactively looked for process efficiencies that would benefit sales Perform impact analysis on all tasks.  Vendor Management liaison. Keep current processes, repositories and FAQ’s Worked Directly with SalesForce Team for improved efficiencies 11/2010-5/2013 APPEALS TEAM LEAD 6/2010-11/2010 INVESTIGATIONS

Managed the daily activities of departmental staff involving all aspects of Human Resources, Loan Submissions, Data Input/Validation, Compliance, and Closing.Insured broker’s needs were met with ease of service and streamlined office functions so that all loans are processed in a timely manner.Facilitated corporate requirements regarding office functions, audit response, and post closing issues.

Underwrote Conventional/FHA/VHDA Loans.Facilitated HMDA Reporting.Coordinated loan process with Loan Officers.

Managed the daily activities of up to 30 personnel involved in all aspects of Human Resources, Loan Submissions, Data Input/Validation, Compliance, Broker approval Conventional/FHA/VA, Marketing, Underwriting, Closing, and Accounts Payable.Insured broker’s needs were met with ease of service and streamlined office functions so that all loans are processed in a timely manner.Facilitated corporate requirements regarding office functions, audit response, and post closing issues.Coordinated functions and processes with off-site underwriters and MI Companies.Underwrote Conventional/FHA Underwriter Second Review Committee Lead