Selectrx - Pharmacy Customer Service Representative Ii
CurrentWork on smartsheet tickets to resolve patient’s concerns and pharmacy needs. Make outbound calls to providers offices, patients, and pharmacies to resolve patients issues/complaints. Answer incoming calls from patients, caregivers, physicians, hospitals, and referral sources/ affiliated partners and respond to questions while researching required information and using all available resources. Answer patient’s questions/concerns regarding their medications and submit follow up tickets to other departments as needed. Follow up with customers or expedite calls to the appropriate channels. Provide patients with order status updates (fulfillment & delivery), proof of deliveries, price quotes and copay information. Process and post credit card payments. Accurate data entry of all patient demographic information and prescription refills. Resolution of medication fulfillment issues. Communicate with production team (order entry, fulfillment, and clinical) to engage compliance and address any questions or concerns as noted during patient communication. Proactively investigate and resolve patient related issues to ensure maximum patient retention and high standards of customer service. Document all patient calls in SelectCare 3.0, Pioneer, Smartsheets, and anywhere else notes must be duplicated.
