Kathy Houston Email and Phone Number

• Provided field technical support at customer base totaling $3.2M in metal surface treatment technologies • Identify, dollarize, document, and drive process improvement projects in areas utilizing Henkel surface treatment chemicals at customer manufacturing sites• Provide functional coatings technical and safety training to assigned customers and personnel who utilize and handle Henkel products• Remotely collaborate with technical customer service team and engineers to… Show more • Provided field technical support at customer base totaling $3.2M in metal surface treatment technologies • Identify, dollarize, document, and drive process improvement projects in areas utilizing Henkel surface treatment chemicals at customer manufacturing sites• Provide functional coatings technical and safety training to assigned customers and personnel who utilize and handle Henkel products• Remotely collaborate with technical customer service team and engineers to implement and ensure company best practices are followed with respect to all customer line manuals and service reports• Collaborate with sales and technical customer support team to run an effective chemical trials at target and existing customer accounts• Prioritize travel schedule to maximize exposure to customer and assist with product inventory based on individual customer requirements Show less

• Evaluated reliability of piping and vessels through stress analysis tests using computerized software• Ensured quality and consistency of process flow diagrams and piping and instrumentation drafts• Liaison for clients to ensure product quality• Increased overall department work efficiency by taking on multiple work loads