Kathy Stack Email & Phone Number

• Facilitate courses on a contract basis for various companies. Courses include Resume Writing, Interviewing Skills, Budgeting, Running a Home Based Business, Interpersonal Skills, Interpreting Credit Reports and Brand Image. • Conduct small group or one on one tutoring sessions to improve basic skills (Reading, Math and Language). • Provide contract Event Planning Services.

• Managed on-site training needs of 13 Full-Line stores in Kansas, Missouri and Illinois. • Provided remote training support for an additional 19 stores within the market.• Conducted management classes; Behavioral Interviewing, Coaching, Effective Observations, Interpersonal Skills, Recognition, Influencing, Building a Team, Servant Leadership, Improving Retention, Writing Successful Action Plans and various system classes.• Facilitated product knowledge, sales skills and customer service skills for store associates and managers in large group, small group and individual settings.• Partnered with the Market Leadership Team, Human Resources and Store Operations to identify training gaps and implement action plans for under performing associates and/or stores.• Coordinated and facilitate New Hire Welcome class, ensure all on boarding paperwork is completed and establish Learning Plans.• Followed up with new hires and managers to ensure Learning Plans are completed and knowledge levels are sufficient to move associates to the sales floor.• Conducted on the floor observations and provide feedback to associates and managers based on processes and behaviors to obtain desired results. • Analyzed metric results on Corporate Scorecard to identify focus areas for stores.• Ensured new company initiatives are properly executed through in-store and online training.

• Directed Learning and Development Department and met all client’s (Sprint) training metrics.• Analyzed training effectiveness and provided follow-up instruction to increase customer satisfaction. • Developed individualized progress reports and on-going training plans as students transitioned from training to production. • Facilitated leadership training to ensure consistent center-wide management.• Interfaced daily with client (Sprint) to monitor training and customer service metrics and created action plans when necessary to improve results. • Expanded center-wide recognition and incentive program resulting in increased morale.• Conducted trainer observations and provided feedback to increase trainer effectiveness.• Partnered with other senior managers in day to day operation of center including recruitment, performance management, performance reviews and reporting. Center exceeded all metrics.

• Managed Adult Education and Literacy site of 350+ students per year.• Responsible for enrollment process and special projects at multiple locations. • Implemented GED Online Program for students unable to attend on-site classes. • Exceeded state requirements for pre and post-testing, student retention, progression and graduation.• Wrote and administered multiple grants for staffing, equipment, supplies and study aides.• Mentored and trained new Instructors. • Created project-based learning programs, worksheets, study guides, assignments and individualized student plans to accomplish learning objectives. • Implemented post GED education transition program for students.• Communicated results and progress of program to administration, staff, State Department of Education and partnering agencies.• Maintained student records and provided written and verbal feedback to student, parents, parole/probation officers and guidance counselors.

Overlnd Park, Ks

• Managed department of 80 employees, including Supervisors, Account Managers, Telemarketing Agents, Customer Service Agents and Administrative Staff. Revenue increased by 13% because of call monitoring, feedback, policy changes and increased sales contacts.• Recruited staff members using a variety of recruiting sources. Administered and interpreted employee profile screening. Resulted in more effective hiring, training and staff management.• Created and facilitated management training program focused on the successful transition from Account Manager to Senior Account Manager or Supervisor. • Conducted workshops, plus individually coached employees to develop and improve product knowledge, sales skills and customer service skills. • Developed Career Path Program to enhance retention. Utilized performance reviews and observations to establish intermediate steps to accomplish career goals. Facilitated activities to sharpen interviewing skills which led to increased promotions in-house.• Designed, conducted and facilitated team/sales meetings and contests, to create a motivating and positive work environment, resulting in increased revenue and customer satisfaction.• Streamlined training of new hire sales staff by reorganizing format and materials into a consistent training series, which lasted six weeks. Reduced time for achieving sales competency, decreased sales staff turnover and accelerated company sales and revenues.

Ma, Human Resources Development And Management

Bs, Secondary Education And Teaching