Kathy Stack Email & Phone Number

• Facilitate courses on a contract basis for various companies. Courses include Resume Writing, Interviewing Skills, Budgeting, Running a Home Based Business, Interpersonal Skills, Interpreting Credit Reports and Brand.
• Conduct small group or one on one tutoring sessions to improve basic skills (Reading, Math and Language).
• Provide contract Event Planning Services.

• Managed on-site training needs of 13 Full-Line stores in Kansas, Missouri and Illinois.
• Provided remote training support for an additional 19 stores within the market.
• Conducted management classes; Behavioral Interviewing, Coaching, Effective Observations, Interpersonal Skills, Recognition, Influencing, Building a Team, Servant Leadership, Improving Retention, Writing Successful.
• Facilitated product knowledge, sales skills and customer service skills for store associates and managers in large group, small group and individual settings.
• Partnered with the Market Leadership Team, Human Resources and Store Operations to identify training gaps and implement action plans for under performing associates and/or stores.
• Coordinated and facilitate New Hire Welcome class, ensure all on boarding paperwork is completed and establish Learning Plans.

• Directed Learning and Development Department and met all client’s (Sprint) training metrics.
• Analyzed training effectiveness and provided follow-up instruction to increase customer satisfaction.
• Developed individualized progress reports and on-going training plans as students transitioned from training to production.
• Facilitated leadership training to ensure consistent center-wide management.
• Interfaced daily with client (Sprint) to monitor training and customer service metrics and created action plans when necessary to improve results.
• Expanded center-wide recognition and incentive program resulting in increased morale.

• Managed Adult Education and Literacy site of 350+ students per year.
• Responsible for enrollment process and special projects at multiple locations.
• Implemented GED Online Program for students unable to attend on-site classes.
• Exceeded state requirements for pre and post-testing, student retention, progression and graduation.
• Wrote and administered multiple grants for staffing, equipment, supplies and study aides.
• Mentored and trained new Instructors.

Overlnd Park, KS

• Managed department of 80 employees, including Supervisors, Account Managers, Telemarketing Agents, Customer Service Agents and Administrative Staff. Revenue increased by 13% because of call monitoring, feedback, policy.
• Recruited staff members using a variety of recruiting sources. Administered and interpreted employee profile screening. Resulted in more effective hiring, training and staff management.
• Created and facilitated management training program focused on the successful transition from Account Manager to Senior Account Manager or Supervisor.
• Conducted workshops, plus individually coached employees to develop and improve product knowledge, sales skills and customer service skills.
• Developed Career Path Program to enhance retention. Utilized performance reviews and observations to establish intermediate steps to accomplish career goals. Facilitated activities to sharpen interviewing skills which.
• Designed, conducted and facilitated team/sales meetings and contests, to create a motivating and positive work environment, resulting in increased revenue and customer satisfaction.

Ma, Human Resources Development And Management

Bs, Secondary Education And Teaching