National Account Manager
Greater New York City Area
• Build and manage trusted advisor relationships with Enterprise C Suite executives and their reports. • Drive customer success through initial onboarding, product adoption, retention, and growth initiatives• Utilize data to proactively identify jeopardy accounts to improve client satisfaction and reduce attrition• Conduct Quarterly Business Reviews to review client goals, drive usage, identify upsell opportunities and renew subscriptions.• Improve and advocate for the customer experience by identifying opportunities to enhance our product and service offerings and features• Accurate forecasting• Hire, train and mentor team members• SME for Salesforce and business best practices• Customer Growth Account Manager All Star for 2019, 2020, 2021, 2022 Most Cross Sell, 2023 Account Manager of the Year• Peer elected Employee Engagement representative for US business team to UK parent to facilitate employee feedback, implement change management processes and increase employee satisfaction.