Brightmine is a part of LexisNexis Risk Solutions, a RELX (NYSE: RELX; LSE: REL) business that provides information-based analytics and decision tools for professional and business customers. RELX serves customers in more than 180 countries and has offices in about 40 countries and employs more than 36,000 people worldwide.

• Build and manage trusted advisor relationships with Enterprise C Suite executives and their reports. • Drive customer success through initial onboarding, product adoption, retention, and growth initiatives• Utilize data to proactively identify jeopardy accounts to improve client satisfaction and reduce attrition• Conduct Quarterly Business Reviews to review client goals, drive usage, identify upsell opportunities and renew subscriptions.• Improve and advocate for the customer experience by identifying opportunities to enhance our product and service offerings and features• Accurate forecasting• Hire, train and mentor team members• SME for Salesforce and business best practices• Customer Growth Account Manager All Star for 2019, 2020, 2021, 2022 Most Cross Sell, 2023 Account Manager of the Year• Peer elected Employee Engagement representative for US business team to UK parent to facilitate employee feedback, implement change management processes and increase employee satisfaction.

• Develop a trusted adviser relationship with key customer stakeholders to ensure long-term success of our customers.• Identify and grow opportunities within territory and collaborate with technical team on IT upgrade projects• Coordinated timely and successful delivery of our solutions according to customer needs and objectives• Manage multiple projects while paying strict attention to detail.• Forecast and track key account metrics

• Consultative selling approach for new business and upsell digital online marketing strategies to attorneys and law firms on Lawyers.com & Martindale.com• Offering a full solutions of law firm marketing and client development services including profiles, sponsored results, banner ads, pay per click campaigns and website design services• Research and cultivate leads through various prospecting sources including cold calling.• Negotiate and close contracts. • Account Management including contract renewals & customer retention• Recognized at national sales conference for being a member of the 100% club three years in a row.• Nominated for the LexisNexis 2011 Raising the Bar Award - Category: Passion for Winning and Valuing our People.• Mentor for new hire sales people to ensure a fast start and success.• Finished 2012 at 105% to quota. Ranked number two out of 16 reps.• Finished 2011 at 116% to quota. Ranked number four out of 16 reps.• Finished 2010 at 100% to quota during rookie year.