-assist customers with placing orders and update on orders as well with return labels-in/out bound calls daily as well as working on emails-assisted with projects and purchasing ordering with vendors-assisted with 3rd party sellers such as amazon and ebay-ticketing system with magento and netsuite-outlook email, zen desk phone system-handled return labels and shipping requests

vaccination mobile clinic working with multiple veterinarians, requires meeting at main building and loading up the mobile vans to next location. setting up and breaking down clinic was needed for every rig and locationgreeting customers and getting their info put into the systemspeaking with the clients about their pets and finding the best and affordable plan for their petsproper handling with vaccines with drawing and mixing assist the vet with restrain for examination, shots, and blood drawprinted paperwork and explaining test results and recommendations, as well discussing invoiceworked and knowledge of products such as heart guard, rearguard, comfortis, sentinel, bravest, and revolution

sales position working with multiples interfaces of different companiesassisted clients with setting up their basic and telecom utilitiescredit checks and processing paymentsuse programs such as MS Word, Excel, Powerpoint, DocuSign, Google Calendarkept in constant communication with clients via email, text, or phoneresearched data for clients and explained each offer for their new home

Greet every customer and offer assistanceKnowledge of the pet food brands and ingredientsCommunication from front office to other stores via online portalOrganized the store as well as assisting with truck deliveries and ordersAssist customers with paying for their items; knowledge of mobile payFollowed recipes and decorate cookiesWorked with reps for new products within the store, as well as knowledge of all products for customers

• Worked in a team environment• Scheduled appointments for clients• Communicate with clients via phone and email• Discuss financing and payment options for clients

-Assist any customers with questions or grooming their dogs-Answered phones and scheduled appointments-Kept self continuously busy with cleaning tasks when there are no appointments.

-Communicating with clients via phone and email-Researched data for clients to calculcate agreement fees, increased revenue with accurate data-Created licenses and invoices for clients-Shared google sheet with other colleagues and kept sheet updated daily

*Preparations for events and doing outreach marketing *Providing excellent customer service to our clients daily *Organizing and tech supporting the office equipment *Train new hires the procedures and protocols

Identify and solve hardware and software problems while adhering to resolution timestandards● Prioritize troubleshooting tickets and call volumes within team skillsets to maximizedepartment productivity● Train new employees to be self-reliant, knowledgeable, and responsible; assign projectsand goals to teams based on individual strengths

● Managed front of house team, inventory and cost centers, and client relationships● Maintained account data with all clients and animal hospitals

● Maintained document management system including invoicing and filing● Handled promotional events and social media engagement● First-line and escalation point for client relations● Managed working groups of animal handlers

● Managed back-of-house teams, with emphasis on food safety and accuracy● Coordinated and maintained menu offerings