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Kátia Mann is listed as Senior Customer Success ManagerSoftware Onboarding / Ad Tech / Broadcast / Digital / SaaS at WideOrbit, a company with 521 employees, based in Las Vegas, Nevada, United States. AeroLeads shows a matched LinkedIn profile for Kátia Mann.
Kátia Mann previously worked as Senior Customer Success Manager at Wideorbit and Account Manager at Wideorbit. Kátia Mann holds Business Administration from Federal University Of The State Of Rio De Janeiro.
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With over 20 years of experience in the media industry, I am a Customer Success and Onboarding/Implementation expert who helps large and medium-sized media companies achieve their business goals and optimize their performance using state-of-the-art software solutions to maximize revenue and productivity. Account Management, Customer Success and Project Management, as well as Software Implementation are some of my key strengths. Currently, in a results-oriented Senior Customer Success Manager role in the software industry, I lead and support a portfolio of media strategic accounts, providing expert advice, guidance, and training on best practices, integration patterns, and product features. I am focused on client retention, customer support, problem solving, sales opportunities and concurrent projects management. I offer a solid background in daily business operation, and have a strong ability to thrive in fast-paced environments. I collaborate with cross-functional teams and external partners to deliver successful projects, resolve complex issues, and identify new opportunities for revenue growth and customer satisfaction. I'm known for being a self-starter, quick learner always eager to improve my skills and knowledge base, a decision maker with a high level of integrity and dependability building trust and rapport with internal and external leaders, passionate about delivering value and excellence to my customers and my company.I leverage my fluency in English and Portuguese and my intermediate level in Spanish to communicate effectively with diverse and global clients.KEY STRENGTHS:* Client Partnership* Relationship Building* Project Management* Customer Success Management* Identifying Sales Opportunities* Product Upselling* Product Demos* Pre-sales efforts* Cross-selling* Strategic Plans* Account Management* Creative Problem Solving* Change Management* Business Reviews * Customer Success Plans* Digital Advertising * Data Analysis* Policy Management * Technical Assistance* User Training* Training-the-Trainer/Peers Program
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Lead client satisfaction, retention, growth, revenue, and operations efforts across key-partners.Foster relationships with customer stakeholders in the US and around the world, gather product feedback and provide actionable insights to the Product management group.Drive customer onboarding, product engagement, adoption, and value to users. Develop and.
United States
Managed large national and international accounts with a variety of product adoption.User training/ client education, forecasting, product upselling and cross-selling, change management, client relationship with retention of 100% of the accounts assigned to me.Monitored customer feedback, analyzed data, and used insights to drive improvements in customer.
United States
Managed large scale software implementation projects. UAT and production environment configuration. Onsite installation, end-user training, go-live and post-install support.Conducted discovery process to identify existing inefficiencies, potential improvements opportunities, and critical differentiating business requirements, gaps, and expectations serving.
San Francisco, California, United States
In a Salesforce Administrator role - led implementation of digital media billing software on Force.com platform/Salesforce. System configuration; onsite and remote training of end-users. Go-live and post-install support. Gathered client requirements working hand-in-hand with Business Analysts on development of stories and subsequent tracking material.
Tampa, Florida, United States
Coordinated TV order entry, media assets and log management. Finalized several on-air logs troubleshooting operations-related issues in a prompt way maintaining revenue at its highest levels.
Working in the Traffic Hub, I was responsible for preparing multiple on-air TV commercial logs on a daily basis ensuring high revenue goals were met while maximizing productivity.
Connecticut, United States
A 6-month contract working for ESPN / ABC Family installing the ESPN in-house software for TV order management and revenue analysis and planning. Prepared training sessions and administered training for a large number of ESPN users on how to maintain high efficiency and schedule interstitial material on domestic and international commercial logs.
Philadelphia, Mississippi, United States
IAdvertising Agency - project management of all phases of creative material production ensuring timely delivery of projects
Bristol, Connecticut, United States
Coordinated and scheduled on-air promotional materials on all ESPN international commercial logs.
Rio De Janeiro Area, Brazil
Portugal
Other employees you can reach at wideorbit.com. View company contacts for 521 employees →
Gary Sconyers
Colleague at Wideorbit
Birmingham, Alabama, United States, United States
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LS
Lauren S.
Colleague at Wideorbit
National Park, New Jersey, United States, United States
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NR
Nikki Riley
Colleague at Wideorbit
Greater Seattle Area, United States
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KI
Karen I. Hoffman
Colleague at Wideorbit
Greater Philadelphia, United States
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RR
Rusty Ricketts
Colleague at Wideorbit
Indianapolis, Indiana, United States, United States
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JW
John Wingert
Colleague at Wideorbit
Jonesboro, Louisiana, United States, United States
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ME
Michael Ericksen
Colleague at Wideorbit
Hailey, Idaho, United States, United States
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MG
Morris Garcia
Colleague at Wideorbit
Plano, Texas, United States, United States
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KF
Krista Ficke
Colleague at Wideorbit
Cincinnati, Ohio, United States, United States
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BB
Brad Bradley
Colleague at Wideorbit
Birmingham, Alabama, United States, United States
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Quick answers generated from the profile data available on this page.
Kátia Mann works for WideOrbit.
Kátia Mann is listed as Senior Customer Success ManagerSoftware Onboarding / Ad Tech / Broadcast / Digital / SaaS at WideOrbit.
Kátia Mann is based in Las Vegas, Nevada, United States while working with WideOrbit.
Kátia Mann has worked for Wideorbit, Financialforce.Com, Fox Entertainment Group Llc, Media General, and Edge Technology Services.
Kátia Mann's colleagues at WideOrbit include Gary Sconyers, Lauren S., Nikki Riley, Karen I. Hoffman, and Rusty Ricketts.
You can use AeroLeads to view verified contact signals for Kátia Mann at WideOrbit, including work email, phone, and LinkedIn data when available.
Kátia Mann holds Business Administration from Federal University Of The State Of Rio De Janeiro.
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