The Director of HR Technology and Service Delivery is responsible for overseeing department operations to adhere to organizational policies and procedures. Oversees knowledge management of people, policies, and practices and design solutions to create better and seamless experiences. Responsible for oversight of operational teams focused on managing projects and driving improvement of operational execution related to HonorHealth’s employee lifecycle processes. Manages a departmental subfunction within a broader departmental function. Oversees the administration, configuration, integration development, analytics, and maintenance of multiple HR applications. HR Systems include HR/ Payroll, Learning Management, Performance Management, and Applicant Tracking. Oversees the HR Service Delivery function that is responsible for pre-boarding new hires and providing customer service to 13,000+ employee customers, including Human Resources, all levels of management, potential candidates, and other external customers. Responsible for partnering with all business process owners and stakeholders.

Directly manages the HRIS/Employee Records team of 10, at HonorHealth. Functions as the primary point of contact for IT, internal departments as well as vendor relationships.Responsible for system data integrity including HRIS security for HonorHealth systems and provides troubleshooting support. Systems include HR/Payroll, Learning Management, and Performance Management.Administers, creates, modifies and troubleshoots internal and external interface files.Reviews systems, methods and processes. Formulates new and revised systems and examines techniques to determine appropriate changes to effect efficiency and enhance automation. Performs data analytics, and the development of various metrics.

Directly supervises the HRIS/Employee Records team of 5, at HonorHealth. Functions as the primary point of contact for IT and internal departments as well as vendor relationships.Responsible for system data integrity including HRIS security for HonorHealth systems and provides troubleshooting support. Administers, creates, modifies and troubleshoots internal and external interface files.Reviews systems, methods and processes. Formulates new and revised systems and examine techniques to determine appropriate changes to effect efficiency and enhance automation. Performs data analytics, and the development of various metrics.

Provides information systems support to departmental staff by coordinating the preparation and installation of data processing procedures and systems, programming, writing and printing reports as required. Identifies user needs and develops specifications of a complex nature. Acts as department liaison with Information Services for HR system projects. Project Coordinator of HRIS conversion from PeopleSoft to UltiPro.

Served as key coordinator for all benefit related computer systems and the point of contact for reports from the claims system databases. Prepared reports and charts to track financial metrics and cost analysis of benefits options and budget. Assisted with the daily administration of benefits. Served as a backup for the benefit representatives.Reason for leaving: Accepted promotional opportunity within the organization.

Resolved the more difficult issues related to plans within the assigned benefit area. Reviewed procedures to ensure consistency and accuracy; assisted peers and lower level Benefits Representatives. Maintained the intranet/internet infrastructure to ensure it’s up-to-date with all the required notices that need to be posted (e.g. SPDs, qualifying events, open enrollment booklet).Reason for leaving: Accepted promotional opportunity within the organization.

Reviewed and administered the employee benefit programs including the enrollment process and maintenance of employee benefit records.The primary contact for both employees and vendors on benefit related matters. Ensured compliance with both COBRA and HIPAA. Worked with the third party administrator (TPA) to resolve any issues that may arise. Advised employees on eligibility and plan provisions, as needed.Reason for leaving: Accepted promotional opportunity within the organization.

Maintained the employee database in the HRIS system; processed data for new hires, status changes, name and address changes. Maintained position management in the UltiPro system (HRIS system). Provided customer service to employees, supervisor and managers. Responsible for system downloads to outside vendors for various program updates.Reason for leaving: Accepted promotional opportunity within the organization.