Katie Root Email and Phone Number

Slalom Consulting is a business and technology consulting firm dedicated to help clients solve their biggest strategic challenges, build smart software, engage their customers, and organize operations. As a Slalom Consultant, I'm involved with complex project management and delivery efforts and business improvements. Recent Project Examples: IT Project Management (Public Utility)- Overseeing the project management and implementation of infrastructure projects, including the project schedule, resourcing, and budget- Managing project efforts to improve the performance and reliability of critical utility work management systemsIT Project Management (NGO)- Oversaw software development and international deployment for a grant indicator tracking and performance measurement tool- Provided the initial research and planning for the project's sustainability / day 2 operations Customer Service Value Stream Mapping and Improvement Initiative (Public Utility)- Oversaw efforts to map customer service delivery efforts as a value stream to facilitate pain point discovery and root cause analysis- Developed quick fix and long-term improvement roadmap and managed the initial implementation of the quick fix roadmap, delivering improvements in an agile manner to accelerate the development of improved business processesVendor Assessment (Retail):- Conducted a vendor evaluation to replace a client’s event management platform by performing stakeholder interviews, developing evaluation criteria, executing the evaluation, and consolidating the results for the final vendor recommendation. Lean Process Improvement Project (Retail): - Provided project management support for a workforce planning initiative to centrally align a client’s controlling organization to a Global Value Stream construct. - Initiated process review and improvements efforts through a LEAN methodology to drive efficiency and effectiveness as the organization centrally aligned its accounting practices.

Responsible for providing customer support and compliance monitoring for the 10,000 program clinicians serving in the National Health Service Corps (NHSC), Nursing Scholarship Program (NSP), Nursing Education Loan Repayment Program (NELRP), and the Faculty Loan Repayment Program (FLRP). Management includes:- Oversee four federal programs with an annual budget of $350+ million, which support a diverse network of nationwide clinicians providing clinical care in a variety of underserved primary care and critical nursing shortage facilities, including Federally Qualified Health Centers, Indian Health Centers, and Rural Health Centers/Critical Access Hospitals located in underserved urban, rural, and frontier areas of the country.- Manage the recruitment and annual performance of 54 federal staff members, including the development and management of performance management plans, ensuring completion of individual development plans, and monitoring individual performance levels, as well as coordinating and resolving all employment issues with labor and employee relations representatives.- Plan, establish, direct, and evaluate the strategic performance of the divisional programs, including the development of an annual divisional work plan, contributing to the annual congressional reports, and coordinating the completion of clinicians’ service requests.- Responsible for the program integrity activities for the bureau, including the A-123 audits, creation of standard operating procedures, and HHS program integrity and program performance reporting requirements.- Serve as a federal representative for issues related to program compliance with GAO, IG, and Members of Congress.- Ensure a positive customer experience through the development of self-service portal access, delivery of timely and informed responses to customer inquiries, and expedient review of customer submitted change requests.

As a grants management subject matter expert, assisted Federal agency clients in the implementation and management of Federal grant program and system development by providing grants program management, outreach, communications, stakeholder management, training, and help center support. Additionally, led the career management of six team members and participated in the Federal grants business development for Booz Allen. Projects included:National Science Foundation (NSF) (9/2010-3/2011). Managed the internal and external stakeholder communications and outreach for NSF business applications portfolio. Responsible for developing the portfolio’s stakeholder analyses, communications plans and strategies, marketing materials, and executive communications.Department of Commerce (DOC), Broadband Technology Opportunities Program (BTOP), Post-Award Grants Management (12/2009-6/2010). Oversaw the business requirement implementation of the post-award grant management system tools. Provided the subject matter expertise on the American Recovery and Reinvestment Act (ARRA), program office, and grants office reporting requirements to assist with the development of the system tools. - Federal Emergency Management Agency (FEMA) Grant Programs Directorate (GPD), Systems Branch (11/2008-11/2009). Led a team to provide technical and development support services for the implementation and management of non-disaster and disaster grants management systems. - U.S. Agency for International Development (USAID), Global Acquisition and Assistance System (GLAAS) (07/2007-10/2008). Assisted with the planning and implementation of GLAAS, a grant and acquisition management system, including the pilot planning and deployment to the Eurasia and Latin American Regions. Coordinated with the GLAAS program manager to develop implementation plans, capital asset plans/business cases, status reports, and presentations for senior leadership.

Served as the Management Analyst/Outreach Lead for Grants.gov (http://www.grants.gov), an e-Gov initiative managed by the U.S. Department of Health and Human Services. Led the development and implementation of the initiative’s outreach strategy for the cross-agency initiative to deploy a public website for all grant announcements and applications in the Federal government. Responsible for the following:- Supported the implementation of Office of Management and Budget directives to implement a government-wide system that included standard policies, processes, and datasets (forms) and coordinated with Federal staff in the streamlining and simplification efforts required of Public Law 106-107, the Federal Financial Assistance Management Improvement Act.- Oversaw the direction of all Grants.gov’s outreach activities, including contact center operations and outreach contractor management, managing the organization and implementation of training sessions with Federal grant-making agencies and key stakeholders, and providing resources and information on a wide range of functionalities related to the Grants.gov system.- Led the efforts to develop the overall communications plan and outreach strategies, as well as identifying all stakeholders and their specific needs, including communications strategies for foundations, non-profits, state and local governments, and educational institutions (k-12 and collegiate).- Created the branding and design of the website, as well as all marketing materials. Coordinated the development of website content including help-related instructions, press announcements and releases, and site navigation utilizing stakeholder feedback.- Managed the contact center operations for the program, including both the phone and email support, which averaged over 5,000 calls and 3,500 emails per month.