Katie Root Email and Phone Number

Maximize private event & tournament revenues through networking solicitations, grass roots sales and attaining or exceeding the annual budget revenue goals and booking goals for private events.

•Main contact for event coordination after receipt of signed contract •Acquired additional catering responsibility to book meetings and social events from 5-100 people •Maintained relationships with past clients to capture repeat business•Primary contact for press junkets and press days; responsible for planning, preparation and execution of event•A part of opening team for Hotel

•Develop and maintain good client relationship once contract is turned over by Sales Department •Enforce contractual agreements in relation to guest room blocks, meeting space, food and beverage minimums, group billing etc.•Communicate key information to departments within the hotel needed to successfully execute the group’s needs •Monitor program cutoff dates and work with clients to increase or release room blocks or meeting space

•Supervised front office agents and guest service staff (approximately 25 people) on a daily basis•Assisted in staff development, training and weekly scheduling •Implemented daily operations to ensure quality control; front line for customer concerns •Lead daily pre-shift meetings to inform employees of changing conditions within the hotel as well as communicate expectations •Provided support for large group and convention planning

•Performed weekly rotations in each department of hotel •Gained new tasks and responsibilities within each department •Attended staff meetings and management development courses at other hotel properties Attended weekly feedback sessions with Director of Human Resources to discuss performance