Katie Smith Email & Phone Number

Springboro, Oh, Us

Cincinnati, Ohio, United States

Greater Denver Area

Denver, Colorado

Operationally in charge of one of the top five volume stores in the company a long with multi store supervision for the Denver Market.Built and maintained a highly effective sales team consisting of twenty five employees on average.Ensure all Human Resource standards are met and upheld.Determined staff promotions and demotions, and terminated employees when necessary. Including having insight on decisions to transfer and promote employees from one store to another in the Colorado Market.Supervised inventories for the five stores in the Denver Market.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Analyzed marketing information and translated it into strategic plans.

Athens, Georgia Area

Opened a new store location and assisted in recruiting and training new staff.Ensure the new location reached the projected sales goal of 1.25 million it's first year.Ensured all Human Resource guidelines were followed per instructions of the Corporate Office.Reorganized the sales floor to meet company demands.Stocked and restocked inventory when shipments were received.Communicated with the Buying and Merchandising Department to ensure the product sold was directed to fit the market area.Determined staff promotions and demotions, and terminated employees when necessary.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.Analyzed marketing information and translated it into strategic plans.Worked closely with the district manager to formulate and build the store brand.Traveled throughout the Southeastern Region to assist in store openings, supervise inventories, and hold job fairs to ensure each store was staffed accordingly.

Cumming, Ga

Reorganized the sales floor to meet company demands.Conducted daily store operations and paperwork.Followed and obeyed all Loss prevention Guidelines’.Addressed and corrected sales staff communication issues in a tactful and effective manner.Trained staff to deliver outstanding customer service.Managed the payroll budget and made schedules based on the traffic of the storeAddressed customer inquiries and resolved complaints

Knoxville, Tennessee Area

Completed a series of training sessions to advance from Assistant Manager to Store Manager.Completed weekly schedules according to payroll policies. Directed and supervised employees engaged in sales,inventory-taking and reconciling cash receipts.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Design and implemented customer satisfaction metrics.Addressed customer inquiries and resolved complaints.

Knoxville, Tennessee

Certified Corporate Trainer in charge of training new mixologists and servers to adhere to company policies and provide guests with excellent customer service. In charge of teaching and sharing the company culture to ensure each employee understood the brand.

Bachelor Of Business Administration (B.B.A.), Buisness Management With A Minor In Human Resource Management

Associate Of Arts And Sciences (A.A.S.), Business Administration And Management, General