● Drove Jira process development and project administration as part of the Operations Excellence strike team. Documented processes and delivered training teamwide.● Created multiple dashboards, structures and delivery roadmaps in JaaS for comprehensive project management and stakeholder discussions.● Managed data analytics request prioritization, risks and delivery timelines for the Catalyst and FC QV groups.● Implemented sprint process including standup, sprint planning and retrospectives.● Organized backlog for seven stakeholder teams. Provided progress updates and capacity impact notices.● Developed remote and local team building exercises with the team; game days, scavenger hunts, monthly celebrations, birthday and anniversary callouts.● Worked with leadership to understand and implement automated processes in slack and Jira to reduce overhead.● Managed budget submissions via finance tool and provided support for multiple projects during team reorganization.● Completed team rebranding across Confluence, Slack, Jira, distribution lists and Google drive. Notified stakeholders regarding branding change.

● Managed the Art, Audio, Presentation, Rendering & Game Modes QV groups. Aligned with development on priorities, escalated risks to all partners.● Drove Jira adoption, administration and documentation. Created & managed Jira investigation schedule. Received sprint updates from core NHL Jira QV team.● Managed relationships between QV, Development, Frostbite Engagement Services, Data Analytics and Quality Engineering teams.

● Led setup and process development for migration project prior to cancellation.● Managed scheduling and task prioritization for the Art, Audio, Presentation, Rendering QV groups.● Coordinated testing effort and scheduled test passes. Scheduled and ran daily QV scrums.

● Led dedicated Open Beta QA team for NHL 19. Held daily scrum meetings with Closed Beta QA team and delivered updates to QA leadership. Worked with QA & Development team to establish best practices, documented on Confluence. Delivered progress updates and escalated issues to Development team to enable risk management. ● Worked with the Artworks & NHL Licensing Development Director to anticipate incoming testable assets, ensure proper resources were available and organize testing efforts. Scheduled weekly and daily meetings to discuss upcoming work and types of issues found. Attended quality feedback sessions with Art Director, Producer and DD, recorded feedback and quality scores.● Managed team communication by holding scrum meetings with QA and Development, delivering progress reports, escalated critical issues and held bug triage meetings.● Developed and documented best practices for QV including new hire training, post-mortem tracking and DevTrack usage.● Created Game Completion & Stability tracking process and reporting.● Collected data from testing efforts and provided concise reports to management on progress and required resources. Produced yearly presentations using Powerpoint of vision and team goals achieved from this data, exhibiting the findings to the embedded testing community and providing a forum for feedback and inquiries.

A senior level quality analyst with seven years of game testing, customer service and training experience with Electronic Arts Canada. A skilled tester with a hard work ethic, strong leadership and a quick learner. I’ve had the pleasure of working in teams as small as two people, and as large as twenty, during which the importance of using strong verbal and written communication has been key. Consistently building solid working relationships both on a one on one basis and between departments using open, honest communication, a friendly, outgoing, energetic attitude, and a reliably on-time delivery of products and services.

Hired as a QA Tester in March 2012. Promoted to Assistant Test Coordinator in 2013.

Educated customers on types of tea, brewing techniques and qualities of tea.Processed transactions & returns.Created beverages.Maintained store appearance; stocked shelves, swept & dusted, replaced bulbs, re-merchandised products & updated posters and signs.

Worked with the art department as the face of QA, assisted in building new technologies to aid in testing, and founded processes and practices that increased pre-integration bug finds to 29% over three years.Collected data from testing efforts and provided reports to management on progress and required resources. Produced yearly presentations of vision and team goals achieved from this data.Worked with the licensing department to anticipate incoming testable assets, ensure proper resources were available and organize testing efforts. Attended weekly and daily meetings to discuss types of issues found, and any problems with quality of work. Provided a path for feedback between management and testers, delivering constructive criticism and requests.Created and distributed comprehensive documentation to track testing efforts, and used these documents to provide reports of progress to team leadership.Assisted with organizing multiple team building events both on and off site, improving team morale. Encouraging the building of relationships between team members, communication between peers and management, and small doses of healthy team competition.Presented training documentation in a classroom style setting and coached new hire testers during hands on sessions. Provided constructive feedback, assisting testers in learning correct procedure for game testing, security policies & documentation. Developed and presented the training to legal license testers on the FIFA project for over 3 years. Travelled to Argentina with a manager at the request of the team, to provide the outsource team with same training as the local team. Spent a week distributing and discussing materials, and coaching with predetermined examples, then provided testing material, which was graded and sent to management.

Preformed cashier services, transactions with customers on a daily basis. Sorted and returned stock. Trained on the customer service desk.